Marsh & McLennan Companies
Application Support Administrator - French / English Speaking
Marsh & McLennan Companies, Charlotte, North Carolina, United States, 28245
Overview
Description : Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE : MMC). Responsibilities
A day in the life. As our Application Support Administrator on the User Support Team, youll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance. Youll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. - CANDIDATE MUST BE FLUENT IN FRENCH AND ENGLISH Qualifications
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Adjacent qualifications
Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Dont be shy. If youre close, wed be very interested in meeting you. Benefits
Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are : Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities
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Description : Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE : MMC). Responsibilities
A day in the life. As our Application Support Administrator on the User Support Team, youll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance. Youll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague. - CANDIDATE MUST BE FLUENT IN FRENCH AND ENGLISH Qualifications
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Adjacent qualifications
Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Dont be shy. If youre close, wed be very interested in meeting you. Benefits
Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are : Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities
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