PetSmart Charities Inc.
Overview
Join to apply for the
Retail Operations Manager
role at
PetSmart Charities . 4 weeks ago Be among the first 25 applicants. PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Operations Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including training across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinate staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validate completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards for all pet habitats, and care for sick store-owned pets. Accountable for inventory management and pricing processes including inventory accuracy, receiving, stocking, counts, product rotations and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for merchandising decisions with respect to discretionary space and discontinued merchandise. Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures and responding to pet parent concerns. Expense Management
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends, opportunities, and root causes. Manages expenses such as labor and supplies, and other store metrics. Leverages Home Office partners to submit and follow up on store related work orders and purchase card allocation. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; stoop, kneel, crouch, talk and hear. Specific vision abilities required. Reasonable accommodations may be made for disabilities. Regularly lift and move up to 50 pounds and occasionally more than 100 pounds. Live animals and pet hair exposure; moderate noise with potential high noise at times. Exposure to live animals and handling is common. Do What You Love
Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000 associates. Apply Now! This job summary describes general nature and level of work; not all duties are included. Pay is based on experience and location. Benefits described at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other protected characteristic. Applicants must be over the age of 18 (except where prohibited by law). For applicants in Waterloo, San Francisco, or Los Angeles: we will consider qualified applicants with arrest and conviction records in a manner consistent with local law. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Non-profit Organizations
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Join to apply for the
Retail Operations Manager
role at
PetSmart Charities . 4 weeks ago Be among the first 25 applicants. PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Operations Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including training across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinate staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validate completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards for all pet habitats, and care for sick store-owned pets. Accountable for inventory management and pricing processes including inventory accuracy, receiving, stocking, counts, product rotations and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for merchandising decisions with respect to discretionary space and discontinued merchandise. Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures and responding to pet parent concerns. Expense Management
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends, opportunities, and root causes. Manages expenses such as labor and supplies, and other store metrics. Leverages Home Office partners to submit and follow up on store related work orders and purchase card allocation. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; stoop, kneel, crouch, talk and hear. Specific vision abilities required. Reasonable accommodations may be made for disabilities. Regularly lift and move up to 50 pounds and occasionally more than 100 pounds. Live animals and pet hair exposure; moderate noise with potential high noise at times. Exposure to live animals and handling is common. Do What You Love
Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000 associates. Apply Now! This job summary describes general nature and level of work; not all duties are included. Pay is based on experience and location. Benefits described at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other protected characteristic. Applicants must be over the age of 18 (except where prohibited by law). For applicants in Waterloo, San Francisco, or Los Angeles: we will consider qualified applicants with arrest and conviction records in a manner consistent with local law. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Non-profit Organizations
#J-18808-Ljbffr