PetSmart Charities Inc.
Assistant Store Manager - Customer Experience
PetSmart Charities Inc., Denton, Texas, United States, 76205
Overview
Assistant Store Manager - Customer Experience role at PetSmart Charities. PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Job Description
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, and the efficient execution of daily tasks and financial outcomes. Benefits
Paid weekly Full-time hours Associate discounts and perks Health benefits: medical, dental, vision 401k Tuition assistance Career pathing Development opportunities Responsibilities
People Leadership
– Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Facilitates the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for experience activities in pivotal areas of the store. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegate and validate completion of daily tasks including engagement videos. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responses to pet parent concerns. Assists with reservations in hotels, salons, and training. Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions. Evaluates operations and seeks opportunities to continuously improve experiences and services. Oversees store events and marketing (adoptions, hotel, salon, etc.). Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics. Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures. Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to uphold brand promise. Business Management
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L targets. Manages expenses such as labor and supplies and other relevant store metrics. Leverages home office partners and resources to submit and follow up on store-related work orders and purchase card allocation. Works with services associates on productivity and scheduling to grow the business and achieve company goals. Qualifications
3-5 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule; ability to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to six lead associates and ten to seventy non-leader associates, carrying out supervisory responsibilities per PetSmart policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, and perform related tasks. Ability to reach with hands and arms; stoop, kneel, crouch, talk and hear. Depth perception required. Reasonable accommodations may be made for disabilities. Occasionally lift and/or move up to 50 pounds and occasionally team lift more than 100 pounds. Depth perception required. Exposure to moving mechanical parts, pet hair, and a moderate noise level; may be exposed to higher noise levels. Exposure to live animals is common. Equal Opportunity and Additional Information
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by applicable law. Applicants must be over the age of 18 (where required by law). Some locations may have fair chance considerations in place as required by local ordinance. Note: The original description contained boilerplate and unrelated sections. This refined version preserves the core responsibilities and qualifications while removing irrelevant content and ensuring proper HTML structure.
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Assistant Store Manager - Customer Experience role at PetSmart Charities. PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Job Description
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through culture and strategies, achieving targeted results. This role has shared responsibility for the safety of people and pets, and the efficient execution of daily tasks and financial outcomes. Benefits
Paid weekly Full-time hours Associate discounts and perks Health benefits: medical, dental, vision 401k Tuition assistance Career pathing Development opportunities Responsibilities
People Leadership
– Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Facilitates the associate experience and supports associate development, including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching for growth. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for experience activities in pivotal areas of the store. Effectively communicates company information and priorities to associates to ensure alignment and delivery on expectations. Delegate and validate completion of daily tasks including engagement videos. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responses to pet parent concerns. Assists with reservations in hotels, salons, and training. Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions. Evaluates operations and seeks opportunities to continuously improve experiences and services. Oversees store events and marketing (adoptions, hotel, salon, etc.). Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics. Responsible for conducting monthly Services Walks to validate proper execution of policies and procedures. Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to uphold brand promise. Business Management
Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L targets. Manages expenses such as labor and supplies and other relevant store metrics. Leverages home office partners and resources to submit and follow up on store-related work orders and purchase card allocation. Works with services associates on productivity and scheduling to grow the business and achieve company goals. Qualifications
3-5 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule; ability to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees one to six lead associates and ten to seventy non-leader associates, carrying out supervisory responsibilities per PetSmart policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, and perform related tasks. Ability to reach with hands and arms; stoop, kneel, crouch, talk and hear. Depth perception required. Reasonable accommodations may be made for disabilities. Occasionally lift and/or move up to 50 pounds and occasionally team lift more than 100 pounds. Depth perception required. Exposure to moving mechanical parts, pet hair, and a moderate noise level; may be exposed to higher noise levels. Exposure to live animals is common. Equal Opportunity and Additional Information
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by applicable law. Applicants must be over the age of 18 (where required by law). Some locations may have fair chance considerations in place as required by local ordinance. Note: The original description contained boilerplate and unrelated sections. This refined version preserves the core responsibilities and qualifications while removing irrelevant content and ensuring proper HTML structure.
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