Bank of America
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and allowing for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Project Manager – Credit Furnishing & Disputes Operations This job is responsible for managing complex to high‑risk cross‑functional and/or inter‑departmental programs or projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluate current methods, and drive strategies to implement improvements. The role serves as the primary point of contact to department managers for critical change initiatives, uses tools to document program performance, and influences stakeholders to make strategic changes.
Responsibilities
Provide management and oversight of multiple project initiatives supporting issues, technology changes, and industry collaborations.
Plan, organize, monitor, and control projects using appropriate tools and techniques to ensure project completion and benefits are achieved.
Work closely with upstream/internal stakeholders to deliver regulatory requirements and plan timelines across several parallel projects.
Liaise with Technology partners to understand costs and timeframes for development work, factoring into project plans and project communications.
Manage and run governance routines to support Fair Credit Reporting Act adherence with credit furnishing and credit disputes processes.
Develop key project deliverables in coordination with Process Owner/Business Owners, SMEs, Product Managers, Technology Leads, and Business Partners (Kickoff, Materiality Assessment, System of Record setup, Charter, Stakeholder List, Project Plan, Risk Assessment (UCRA), Control plan, Project Tollgates, etc.).
Provide senior management updates and engage senior leaders in status updates and escalation discussions.
Partner with testing and quality assurance processes to confirm accuracy of reporting and ensure project development is aligned to requirements.
Identify critical risks and dependencies and work to mitigate these to maintain project delivery and regulatory adherence.
Assist in managing resource alignment in accordance with the Capacity Plan.
Participate in industry conferences with peer financial institutions and bring back actionable items for implementation.
Additional Responsibilities
Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
Leads the adoption and sustainment of change initiatives and assesses adoption risks.
Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance.
Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client‑facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.
Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data‑based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Required Skills
Strong verbal and written presentation skills.
3+ years of credit furnishing and credit disputes knowledge.
In‑depth knowledge of Metro 2 furnishing format and the Fair Credit Reporting Act.
Deep understanding of credit disputes processing for consumer card, mortgage, vehicle, and deposits products and systems.
Proven experience managing a medium/large project, varying levels of stakeholders and ability to communicate effectively and influence decisions to achieve desired results.
Experience leading projects including regulatory, process improvement, business enablement, and self/audit identified issues with oversight of deliverables by established due dates.
Effective simultaneous oversight and management of multiple large‑scale, technology dependent initiatives and projects/tasks.
Proven problem‑solving skills and strong decision‑making skills with an assertive and proactive communication style.
Proficiency in data management and strong data analytic capability.
Strong organizational skills and ability to manage multiple tasks.
Ability to apply analysis techniques across furnishing, disputes, and industry trends.
Proven ability to make autonomous decisions and work unsupervised to meet tight deadlines.
Self‑initiate process improvement ideas and identify risk.
Exceptional ability to provide written and verbal updates to senior leaders and effectively manage escalations.
Critical and strategic thinker with a risk mindset, able to influence to effect needed change.
Intellectually curious with proven ability to dig into data/details and recommend process improvement and/or identify risk.
Desired Skills
Controls Management
Issue Management
Problem Solving
Process Management
Process Performance Measurement
Monitoring, Surveillance, and Testing
Policies, Procedures, and Guidelines Management
Process Design
Program Management
Project Management
Critical Thinking
Influence
Prioritization
Process Mapping
Shift & Hours 1st shift (United States of America)
Hours per week: 40
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and allowing for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Project Manager – Credit Furnishing & Disputes Operations This job is responsible for managing complex to high‑risk cross‑functional and/or inter‑departmental programs or projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluate current methods, and drive strategies to implement improvements. The role serves as the primary point of contact to department managers for critical change initiatives, uses tools to document program performance, and influences stakeholders to make strategic changes.
Responsibilities
Provide management and oversight of multiple project initiatives supporting issues, technology changes, and industry collaborations.
Plan, organize, monitor, and control projects using appropriate tools and techniques to ensure project completion and benefits are achieved.
Work closely with upstream/internal stakeholders to deliver regulatory requirements and plan timelines across several parallel projects.
Liaise with Technology partners to understand costs and timeframes for development work, factoring into project plans and project communications.
Manage and run governance routines to support Fair Credit Reporting Act adherence with credit furnishing and credit disputes processes.
Develop key project deliverables in coordination with Process Owner/Business Owners, SMEs, Product Managers, Technology Leads, and Business Partners (Kickoff, Materiality Assessment, System of Record setup, Charter, Stakeholder List, Project Plan, Risk Assessment (UCRA), Control plan, Project Tollgates, etc.).
Provide senior management updates and engage senior leaders in status updates and escalation discussions.
Partner with testing and quality assurance processes to confirm accuracy of reporting and ensure project development is aligned to requirements.
Identify critical risks and dependencies and work to mitigate these to maintain project delivery and regulatory adherence.
Assist in managing resource alignment in accordance with the Capacity Plan.
Participate in industry conferences with peer financial institutions and bring back actionable items for implementation.
Additional Responsibilities
Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
Leads the adoption and sustainment of change initiatives and assesses adoption risks.
Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance.
Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client‑facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.
Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data‑based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Required Skills
Strong verbal and written presentation skills.
3+ years of credit furnishing and credit disputes knowledge.
In‑depth knowledge of Metro 2 furnishing format and the Fair Credit Reporting Act.
Deep understanding of credit disputes processing for consumer card, mortgage, vehicle, and deposits products and systems.
Proven experience managing a medium/large project, varying levels of stakeholders and ability to communicate effectively and influence decisions to achieve desired results.
Experience leading projects including regulatory, process improvement, business enablement, and self/audit identified issues with oversight of deliverables by established due dates.
Effective simultaneous oversight and management of multiple large‑scale, technology dependent initiatives and projects/tasks.
Proven problem‑solving skills and strong decision‑making skills with an assertive and proactive communication style.
Proficiency in data management and strong data analytic capability.
Strong organizational skills and ability to manage multiple tasks.
Ability to apply analysis techniques across furnishing, disputes, and industry trends.
Proven ability to make autonomous decisions and work unsupervised to meet tight deadlines.
Self‑initiate process improvement ideas and identify risk.
Exceptional ability to provide written and verbal updates to senior leaders and effectively manage escalations.
Critical and strategic thinker with a risk mindset, able to influence to effect needed change.
Intellectually curious with proven ability to dig into data/details and recommend process improvement and/or identify risk.
Desired Skills
Controls Management
Issue Management
Problem Solving
Process Management
Process Performance Measurement
Monitoring, Surveillance, and Testing
Policies, Procedures, and Guidelines Management
Process Design
Program Management
Project Management
Critical Thinking
Influence
Prioritization
Process Mapping
Shift & Hours 1st shift (United States of America)
Hours per week: 40
#J-18808-Ljbffr