Volunteers of America Colorado
Bilingual Full Time Case Manager-Shelter into Rapid Rehousing
Volunteers of America Colorado, Denver, Colorado, United States, 80285
Bilingual Full Time Case Manager – Shelter into Rapid Rehousing
Join to apply for the Bilingual Full Time Case Manager–Shelter into Rapid Rehousing role at Volunteers of America Colorado.
WHO WE ARE Volunteers of America Colorado is a nonprofit, faith‑based organization dedicated to helping those in‑need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
Description The case managers for the Shelter Into Rapid Rehousing (SIRR) program are directly responsible for the service provision and housing assistance for participants. Service modalities include Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with the Community Housing team at the Bannock Youth & Family Center. Job duties include conducting needs‑based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending community meetings and trainings, collaborating with service providers and multi‑disciplinary teams, and accompanying participants on appointments as needed. A personal vehicle is required for securing and maintaining housing for participants.
Essential Duties and Responsibilities
Ensure that the participant’s voice is heard and that their ideas play a prominent role in programming.
Coordinate wrap‑around services for clients with the team and community service providers.
Utilize standardized screening and assessment tools and ensure completion of needs‑based screenings.
Attend intakes, housing orientations, lease signings, and ongoing educational opportunities for participants in SIRR.
Embodies meeting participants where they are, literally and figuratively, including transporting them for case management purposes.
Collect necessary documents to obtain and maintain housing: identification documents, income changes, household changes, etc.
Assist clients in searching for housing; filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
Ensure timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
Create safety plans to support the safety and well‑being of participants.
Assist with community‑wide outreach to identify eligible households presenting with substantial barriers to housing stability.
Facilitate the equitable delivery of appropriate services for households indicated by relevant service modalities such as Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention.
Maintain in‑depth knowledge regarding program requirements, including referral process, support services, allowable costs, best practices, and HUD permanent housing rapid re‑housing standards.
Demonstrate knowledge of resources, passion for serving people experiencing homelessness, and ability to contribute to program‑wide objectives of a diverse and dynamic team.
Maintain specialized knowledge related to service delivery database systems within the organization.
Support team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories in the field.
Attend orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested to meet the needs of the position.
Provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
Perform duties professionally by maintaining confidentiality of all information and collaborating effectively within and across teams.
Perform duties in accordance with the Social Work Code of Ethics.
Perform all other duties as assigned.
Working Conditions and Physical Requirements
Must be willing to use a vehicle for service provision throughout the seven‑county Denver Metro area.
Works in close proximity to other staff at the Bannock Youth & Family Center.
Position Type and Expected Hours of Work Full time, 40 hours per week Monday through Friday. Some evenings may be required.
Location 455 Bannock Street, Denver, CO 80204
Pay Range $21.00‑$23.00/hr with $1.00 language differential during working hours.
Legal and Accommodation Statement Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Benefit Eligibility
Paid Holidays
Paid Time Off
Volunteer/Wellness Day
Tuition Assistance
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurance
Life Insurance (Including Accidental Death & Dismemberment)
Accident Insurance
Employee Assistance/Work‑Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Loan Forgiveness
Equal Opportunity Employer Volunteers of America is an EEO Employer.
Position Availability Position will remain open until filled.
Visa Sponsorship Visa sponsorship is not offered for this role.
Veterans Encouraged Veterans strongly encouraged to apply.
Requirements Below are the core competencies, qualifications, and skills expected for this position.
Core Competencies
Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).
Models VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilizes various databases including Homeless Management Information System and Service Point.
Ensures equitable and inclusive services.
Ensures that participant(s) has an active voice in programming.
Minimum Qualifications
Bachelor’s degree in human services, social work, or a closely related field or related experience.
Colorado driver’s license and state‑mandated automobile insurance.
Fluency in Spanish (speaking, reading, and writing).
Preferred Qualifications
Familiarity with current housing market information, housing trends and available resources.
Experience working with the literally homeless population.
Knowledge and Skills
Expert written, oral, and interpersonal communication skills in English and Spanish.
High level of competency working with Microsoft Office suite and cloud‑based applications.
Strong time‑management and prioritization skills.
Crisis and verbal de‑escalation intervention skills.
Experience working both independently and in a team‑oriented, collaborative environment.
Strong organizational skills.
Salary Description 21‑24
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Non‑profit Organization Management
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WHO WE ARE Volunteers of America Colorado is a nonprofit, faith‑based organization dedicated to helping those in‑need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
Description The case managers for the Shelter Into Rapid Rehousing (SIRR) program are directly responsible for the service provision and housing assistance for participants. Service modalities include Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with the Community Housing team at the Bannock Youth & Family Center. Job duties include conducting needs‑based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending community meetings and trainings, collaborating with service providers and multi‑disciplinary teams, and accompanying participants on appointments as needed. A personal vehicle is required for securing and maintaining housing for participants.
Essential Duties and Responsibilities
Ensure that the participant’s voice is heard and that their ideas play a prominent role in programming.
Coordinate wrap‑around services for clients with the team and community service providers.
Utilize standardized screening and assessment tools and ensure completion of needs‑based screenings.
Attend intakes, housing orientations, lease signings, and ongoing educational opportunities for participants in SIRR.
Embodies meeting participants where they are, literally and figuratively, including transporting them for case management purposes.
Collect necessary documents to obtain and maintain housing: identification documents, income changes, household changes, etc.
Assist clients in searching for housing; filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
Ensure timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
Create safety plans to support the safety and well‑being of participants.
Assist with community‑wide outreach to identify eligible households presenting with substantial barriers to housing stability.
Facilitate the equitable delivery of appropriate services for households indicated by relevant service modalities such as Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention.
Maintain in‑depth knowledge regarding program requirements, including referral process, support services, allowable costs, best practices, and HUD permanent housing rapid re‑housing standards.
Demonstrate knowledge of resources, passion for serving people experiencing homelessness, and ability to contribute to program‑wide objectives of a diverse and dynamic team.
Maintain specialized knowledge related to service delivery database systems within the organization.
Support team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories in the field.
Attend orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested to meet the needs of the position.
Provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
Perform duties professionally by maintaining confidentiality of all information and collaborating effectively within and across teams.
Perform duties in accordance with the Social Work Code of Ethics.
Perform all other duties as assigned.
Working Conditions and Physical Requirements
Must be willing to use a vehicle for service provision throughout the seven‑county Denver Metro area.
Works in close proximity to other staff at the Bannock Youth & Family Center.
Position Type and Expected Hours of Work Full time, 40 hours per week Monday through Friday. Some evenings may be required.
Location 455 Bannock Street, Denver, CO 80204
Pay Range $21.00‑$23.00/hr with $1.00 language differential during working hours.
Legal and Accommodation Statement Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Benefit Eligibility
Paid Holidays
Paid Time Off
Volunteer/Wellness Day
Tuition Assistance
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurance
Life Insurance (Including Accidental Death & Dismemberment)
Accident Insurance
Employee Assistance/Work‑Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Loan Forgiveness
Equal Opportunity Employer Volunteers of America is an EEO Employer.
Position Availability Position will remain open until filled.
Visa Sponsorship Visa sponsorship is not offered for this role.
Veterans Encouraged Veterans strongly encouraged to apply.
Requirements Below are the core competencies, qualifications, and skills expected for this position.
Core Competencies
Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).
Models VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilizes various databases including Homeless Management Information System and Service Point.
Ensures equitable and inclusive services.
Ensures that participant(s) has an active voice in programming.
Minimum Qualifications
Bachelor’s degree in human services, social work, or a closely related field or related experience.
Colorado driver’s license and state‑mandated automobile insurance.
Fluency in Spanish (speaking, reading, and writing).
Preferred Qualifications
Familiarity with current housing market information, housing trends and available resources.
Experience working with the literally homeless population.
Knowledge and Skills
Expert written, oral, and interpersonal communication skills in English and Spanish.
High level of competency working with Microsoft Office suite and cloud‑based applications.
Strong time‑management and prioritization skills.
Crisis and verbal de‑escalation intervention skills.
Experience working both independently and in a team‑oriented, collaborative environment.
Strong organizational skills.
Salary Description 21‑24
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Non‑profit Organization Management
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