Thomson Reuters
Principal Consultant, Professional Services - AI Services
Thomson Reuters, Frisco, Texas, United States, 75034
Principal Consultant, Professional Services
Focus: Adoption Services for CoCounsel Legal and CoCounsel for Tax and Trade AI Tools The Principal Consultant, Professional Services will play a pivotal role in driving successful adoption and customer engagement for our CoCounsel Legal and CoCounsel for Tax and Trade AI solutions. This position is responsible for leading strategic adoption initiatives, partnering with customers to maximize the value of our advanced AI tools, and ensuring seamless integration into their legal, tax, and trade operations. About the Role
In this opportunity for the Principal Consultant, Professional Services role you will: Serve as the primary point of contact for customers throughout the adoption lifecycle of CoCounsel Legal and CoCounsel for Tax and Trade AI products. Develop and execute tailored adoption strategies that align with customer objectives, business processes, and industry best practices. Lead onboarding sessions, workshops, and training programs to empower customers and their teams to effectively utilize AI‑driven legal and tax workflow solutions. Collaborate with customer stakeholders – including legal, tax, trade, and IT teams – to identify opportunities for process optimization and enhanced productivity using CoCounsel tools. Monitor customer engagement and usage metrics, proactively addressing barriers to adoption and driving continuous improvement. Provide expert guidance on change management, solution configuration, and integration with existing platforms. Gather customer feedback and partner with Product and Engineering teams to inform roadmap decisions and advocate for feature enhancements. Deliver executive-level presentations, adoption reports, and recommendations to demonstrate value and ROI to customers. Stay abreast of developments in legal, tax, and trade technology and share thought leadership with customers and internal teams. About You
You're a fit for the Principal Consultant, Professional Services role if you have: Bachelor's degree in Law, Tax, Business, Computer Science, or related field; advanced degree or relevant certifications preferred. 10+ years of experience in professional services, consulting, or solution delivery within the AI, legal, tax, or trade domains. Certified Change Management Professional (CCMP) and/or Lean Six Sigma Greenbelt. Proven track record of leading customer adoption initiatives for SaaS, AI, or enterprise software solutions. Strong understanding of legal and tax workflows, industry regulations, and business process improvement. Exceptional communication, presentation, and stakeholder management skills. Analytical mindset with the ability to interpret usage data and translate insights into actionable strategies. Experience with change management, training program development, and user enablement. Ability to work independently and collaboratively in a fast-paced, customer-centric environment. Strong analytical skills and the ability to demystify complex issues with senior decision makers and collaborate with cross-functional teams to drive results. Customer service experience with a range of projects, delivering excellent customer service. Effective communications and status reporting, including preparing status updates and sharing knowledge with customers and the team. Monitoring costs of own work in alignment with the project plan. Accountability for the quality of own work and delivery within agreed procedures and timeframes. Accountability for determining the approach used to address routine professional issues. Preferred Skills
Familiarity with AI-powered legal or tax technologies and their applications. Experience designing and implementing adoption frameworks specific to AI for new software solutions. Knowledge of integration with enterprise systems (e.g., document management, case management, ERP platforms). Consultative approach with a focus on delivering measurable customer outcomes. Experience in a Corporate Legal department. #LI-D2E What’s in it For You?
Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This includes work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits:
We offer comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture:
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact:
Make an impact in your community with our Social Impact Institute. We offer two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives.
Making a Real-World Impact:
We help customers pursue justice, truth, and transparency, upholding the rule of law, supporting commerce, and providing trusted information.
In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, and life insurance, plus a competitive 401k with company match, vacation, sick and paid holidays, parental leave, and other wellbeing programs. Thomson Reuters is an Equal Employment Opportunity Employer and complies with local laws regarding pay disclosures. For accommodations in the recruiting process, contact HR.Leave-Expert@thomsonreuters.com. Learn more about Thomson Reuters at thomsonreuters.com.
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Focus: Adoption Services for CoCounsel Legal and CoCounsel for Tax and Trade AI Tools The Principal Consultant, Professional Services will play a pivotal role in driving successful adoption and customer engagement for our CoCounsel Legal and CoCounsel for Tax and Trade AI solutions. This position is responsible for leading strategic adoption initiatives, partnering with customers to maximize the value of our advanced AI tools, and ensuring seamless integration into their legal, tax, and trade operations. About the Role
In this opportunity for the Principal Consultant, Professional Services role you will: Serve as the primary point of contact for customers throughout the adoption lifecycle of CoCounsel Legal and CoCounsel for Tax and Trade AI products. Develop and execute tailored adoption strategies that align with customer objectives, business processes, and industry best practices. Lead onboarding sessions, workshops, and training programs to empower customers and their teams to effectively utilize AI‑driven legal and tax workflow solutions. Collaborate with customer stakeholders – including legal, tax, trade, and IT teams – to identify opportunities for process optimization and enhanced productivity using CoCounsel tools. Monitor customer engagement and usage metrics, proactively addressing barriers to adoption and driving continuous improvement. Provide expert guidance on change management, solution configuration, and integration with existing platforms. Gather customer feedback and partner with Product and Engineering teams to inform roadmap decisions and advocate for feature enhancements. Deliver executive-level presentations, adoption reports, and recommendations to demonstrate value and ROI to customers. Stay abreast of developments in legal, tax, and trade technology and share thought leadership with customers and internal teams. About You
You're a fit for the Principal Consultant, Professional Services role if you have: Bachelor's degree in Law, Tax, Business, Computer Science, or related field; advanced degree or relevant certifications preferred. 10+ years of experience in professional services, consulting, or solution delivery within the AI, legal, tax, or trade domains. Certified Change Management Professional (CCMP) and/or Lean Six Sigma Greenbelt. Proven track record of leading customer adoption initiatives for SaaS, AI, or enterprise software solutions. Strong understanding of legal and tax workflows, industry regulations, and business process improvement. Exceptional communication, presentation, and stakeholder management skills. Analytical mindset with the ability to interpret usage data and translate insights into actionable strategies. Experience with change management, training program development, and user enablement. Ability to work independently and collaboratively in a fast-paced, customer-centric environment. Strong analytical skills and the ability to demystify complex issues with senior decision makers and collaborate with cross-functional teams to drive results. Customer service experience with a range of projects, delivering excellent customer service. Effective communications and status reporting, including preparing status updates and sharing knowledge with customers and the team. Monitoring costs of own work in alignment with the project plan. Accountability for the quality of own work and delivery within agreed procedures and timeframes. Accountability for determining the approach used to address routine professional issues. Preferred Skills
Familiarity with AI-powered legal or tax technologies and their applications. Experience designing and implementing adoption frameworks specific to AI for new software solutions. Knowledge of integration with enterprise systems (e.g., document management, case management, ERP platforms). Consultative approach with a focus on delivering measurable customer outcomes. Experience in a Corporate Legal department. #LI-D2E What’s in it For You?
Hybrid Work Model:
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance:
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This includes work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth:
By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits:
We offer comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture:
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact:
Make an impact in your community with our Social Impact Institute. We offer two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives.
Making a Real-World Impact:
We help customers pursue justice, truth, and transparency, upholding the rule of law, supporting commerce, and providing trusted information.
In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, and life insurance, plus a competitive 401k with company match, vacation, sick and paid holidays, parental leave, and other wellbeing programs. Thomson Reuters is an Equal Employment Opportunity Employer and complies with local laws regarding pay disclosures. For accommodations in the recruiting process, contact HR.Leave-Expert@thomsonreuters.com. Learn more about Thomson Reuters at thomsonreuters.com.
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