FIFA World Cup 2026™ - Canada, Mexico and the United States
Specialist, Ticketing FIFA Football Community Customer Care, FIFA World Cup 2026
FIFA World Cup 2026™ - Canada, Mexico and the United States, Miami, Florida, us, 33222
Specialist, Ticketing FIFA Football Community Customer Care, FIFA World Cup 2026
Department:
Ticketing, Hospitality & Stadium Revenue Employment Type:
Fixed Term - Full Time Location:
Miami
Reporting organizationally to the Ticketing FIFA Football Community Customer Care Manager, the Specialist will help serve Ticketing and Hospitality efforts for FIFA World Cup 2026™, which for the first time ever hosts 48 teams and 1,200+ players across 3 countries and 16 venues. This role will execute procedures and complete tasks following customer care strategies and processes for Group Sales Customers, specifically fulfilling all FIFA Football Community ticketing requirements and ensuring a smooth and successful ticketing operation for these key FIFA stakeholders.
Responsibilities
Follow effective customer care strategies and processes across all established communication channels (email, phone and any other ticketing bespoke systems)
Execute customer care ticketing processes (back office and onsite)
Build, manage and maintain successful relationships with all FIFA Football Community entities while resolving enquiries
Apply rigorous procedures according to instructions
Resolve customer enquiries and requests while adhering to FIFA’s guidelines in Legal, Sustainability, Data Protection and Finance
Produce, administer and archive the customer care knowledge base, issue all necessary ticketing communications as directed
Present ticketing information and provide training on ticketing processes to FIFA Football Community Entities and other stakeholders both in person and online
Liaise with internal and external stakeholders to ensure relevant customer care information is made available, correctly organized and archived
Execute assigned tasks in relation to ticket quota and requests allocated to FIFA Football Community
Follow all communication and escalation processes, proactively identifying and reporting on issues and risks and following processes to mitigate them
Adhere to specific operational deadlines and project plans in compliance with ticketing policies, regulations and GDPR
Perform any other duties that may be assigned
Qualifications
Education: Bachelor or master’s degree or equivalent in a relevant area
Minimum 2+ years successful delivery of B2B Customer Relationship Management (Essential)
Good numeracy (Essential)Excellent communication and relationship management skills (Essential)
Event Ticketing/Sports Event Ticketing experience (Desirable)
Mobile ticketing application user support and back-end case management experience (Desirable)
Fluent in English, spoken and written (Essential)
Fluent in French, Spanish, or German (Ideal)
Proficient in MS Office (Excel, Word, PowerPoint) and online collaboration tools (Essential)
CRM software/application(s) for case management (Desirable)
Use of Ticketing applications and tools (Desirable)
About FWC2026 The FIFA World Cup 2026™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and worldwide. Now is your time to be a game changer and join the workforce planning and delivering this unique and unforgettable experience.
#J-18808-Ljbffr
Ticketing, Hospitality & Stadium Revenue Employment Type:
Fixed Term - Full Time Location:
Miami
Reporting organizationally to the Ticketing FIFA Football Community Customer Care Manager, the Specialist will help serve Ticketing and Hospitality efforts for FIFA World Cup 2026™, which for the first time ever hosts 48 teams and 1,200+ players across 3 countries and 16 venues. This role will execute procedures and complete tasks following customer care strategies and processes for Group Sales Customers, specifically fulfilling all FIFA Football Community ticketing requirements and ensuring a smooth and successful ticketing operation for these key FIFA stakeholders.
Responsibilities
Follow effective customer care strategies and processes across all established communication channels (email, phone and any other ticketing bespoke systems)
Execute customer care ticketing processes (back office and onsite)
Build, manage and maintain successful relationships with all FIFA Football Community entities while resolving enquiries
Apply rigorous procedures according to instructions
Resolve customer enquiries and requests while adhering to FIFA’s guidelines in Legal, Sustainability, Data Protection and Finance
Produce, administer and archive the customer care knowledge base, issue all necessary ticketing communications as directed
Present ticketing information and provide training on ticketing processes to FIFA Football Community Entities and other stakeholders both in person and online
Liaise with internal and external stakeholders to ensure relevant customer care information is made available, correctly organized and archived
Execute assigned tasks in relation to ticket quota and requests allocated to FIFA Football Community
Follow all communication and escalation processes, proactively identifying and reporting on issues and risks and following processes to mitigate them
Adhere to specific operational deadlines and project plans in compliance with ticketing policies, regulations and GDPR
Perform any other duties that may be assigned
Qualifications
Education: Bachelor or master’s degree or equivalent in a relevant area
Minimum 2+ years successful delivery of B2B Customer Relationship Management (Essential)
Good numeracy (Essential)Excellent communication and relationship management skills (Essential)
Event Ticketing/Sports Event Ticketing experience (Desirable)
Mobile ticketing application user support and back-end case management experience (Desirable)
Fluent in English, spoken and written (Essential)
Fluent in French, Spanish, or German (Ideal)
Proficient in MS Office (Excel, Word, PowerPoint) and online collaboration tools (Essential)
CRM software/application(s) for case management (Desirable)
Use of Ticketing applications and tools (Desirable)
About FWC2026 The FIFA World Cup 2026™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and worldwide. Now is your time to be a game changer and join the workforce planning and delivering this unique and unforgettable experience.
#J-18808-Ljbffr