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Fitness Formula Clubs (FFC)

Front Desk Attendant

Fitness Formula Clubs (FFC), Chicago, Illinois, United States, 60290

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We are looking to hire a Front Desk Attendant who is outgoing, reliable, and coachable. At FFC high‑quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values. You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.

Position:

Front Desk Attendant

Job Type:

Part‑time

Location:

FFC South Loop

Required Shifts:

Wednesday through Friday 10am-2pm

Compensation:

$16.60 per hour

Benefits

Dental insurance

Employee discounts

Training & development

Vision insurance

Wellness resources

What We Offer

Insurance - Dental and Vision insurance through UnitedHealthcare

401K - with company match

We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

Other Perks of Working at FFC

Complimentary Club Membership to use any of our FFC locations!

Open Door Policy - Your managers and the corporate team all have an open door policy

Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment

25% discounts on Spa, Retail, and Fitness classes for all employees

Employee appreciation programs

Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre‑tax dollars), T‑Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Duties and Responsibilities

Greet members by name and create a great first impression of the club

Check‑in members and guests to the club

Act as liaison between current and prospective members and Membership Department

Answer incoming calls professionally

Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed

Perform opening and closing functions regarding the front desk

Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift

Attend all required department and club staff meetings

Provide a clean, safe and healthy environment for members, guests, and co‑workers

Our Commitment to Hospitality FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role‑specific training and dates upon hire.

Our Purpose “To enhance the lives of our members and guests by improving their overall health and well‑being.” Our members, guests, and staff are as diverse as the city we call home. We are “Chicago from Day One,” committed to building a respectful and inclusive community.

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