Compass Group
Job Summary:
As Vice President of Operations, you will ensure assigned business operations are efficient, effective, and aligned with our commitment to hospitality and culinary excellence. You will lead multi-unit teams, drive operational performance, and cultivate a culture of service and innovation in alignment with the client vision. The ideal candidate thrives in dynamic environments, navigates ambiguity with confidence, and inspires teams through empathy, clarity, and purpose.
Responsibilities:
Client & Stakeholder Engagement
Build and maintain strong relationships with clients, partners, and stakeholders.
Identify client needs and communicate account progress and new programs.
Monitor satisfaction surveys and proactively act on feedback to enhance service delivery.
Leadership & Collaboration
Foster cross-functional collaboration by aligning diverse teams—including culinary, marketing, finance, and service operations—toward shared goals and seamless execution.
Demonstrate high emotional intelligence in navigating stakeholder relationships, resolving conflicts, and leading through change.
Model resilience and adaptability, maintaining focus and composure in high-pressure situations while guiding teams through operational challenges.
Build and nurture hospitality-focused teams to deliver exceptional guest experiences.
Mentor and motivate team members, fostering engagement and accountability.
Champion a culture of continuous improvement.
Operational Excellence
Oversee daily operations across multiple business lines, including dining, coffee and catering.
Ensure the highest standards of safety, sanitation, and regulatory compliance.
Oversees regular audits across financial, contractual, food safety, and HR domains, driving accountability and continuous performance enhancement.
Financial & Strategic Management
Provide strategic financial oversight, including budget planning, forecasting, and contract alignment to support business goals.
Review financial reports and scale actions to achieve business goals.
Oversee financial performance, ensuring alignment with operational goals and contractual obligations.
Innovation & Growth
Drive operational improvements and introduce innovative enhancements to elevate guest experiences.
Collaborate with culinary, marketing, and catering leaders to develop new programs and menu offerings.
Leverage data analytics for decision-making and operational improvements.
Team Development
Ensure direct reports are performing effectively and taking action to correct issues.
Support professional growth and succession planning within the team.
Core Competencies
Influence & Relationship Building
Strategic Thinking & Data-Driven Decision Making
Cross-functional Collaboration
Customer-Centric Mindset
Communication Excellence
Project Management & Innovation
Mentoring & Team Development
Financial Acumen
Emotional Intelligence & Empathy
Resilience & Change Agility
Qualifications:
Bachelor’s degree preferred (Hospitality, Business, or related field) or equivalent professional experience.
12-15 years of food service experience, including 10 years at management level and 5-7 years of multi-unit management with a minimum managed volume of $100m.
Experience in personnel management, hiring, supervision, evaluation, and succession planning.
Strong operational, analytical, and leadership skills; proficiency in Microsoft Office and relevant systems.
Ability to travel as needed.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws, including when applicable the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass One maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Benefits:
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
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Responsibilities:
Client & Stakeholder Engagement
Build and maintain strong relationships with clients, partners, and stakeholders.
Identify client needs and communicate account progress and new programs.
Monitor satisfaction surveys and proactively act on feedback to enhance service delivery.
Leadership & Collaboration
Foster cross-functional collaboration by aligning diverse teams—including culinary, marketing, finance, and service operations—toward shared goals and seamless execution.
Demonstrate high emotional intelligence in navigating stakeholder relationships, resolving conflicts, and leading through change.
Model resilience and adaptability, maintaining focus and composure in high-pressure situations while guiding teams through operational challenges.
Build and nurture hospitality-focused teams to deliver exceptional guest experiences.
Mentor and motivate team members, fostering engagement and accountability.
Champion a culture of continuous improvement.
Operational Excellence
Oversee daily operations across multiple business lines, including dining, coffee and catering.
Ensure the highest standards of safety, sanitation, and regulatory compliance.
Oversees regular audits across financial, contractual, food safety, and HR domains, driving accountability and continuous performance enhancement.
Financial & Strategic Management
Provide strategic financial oversight, including budget planning, forecasting, and contract alignment to support business goals.
Review financial reports and scale actions to achieve business goals.
Oversee financial performance, ensuring alignment with operational goals and contractual obligations.
Innovation & Growth
Drive operational improvements and introduce innovative enhancements to elevate guest experiences.
Collaborate with culinary, marketing, and catering leaders to develop new programs and menu offerings.
Leverage data analytics for decision-making and operational improvements.
Team Development
Ensure direct reports are performing effectively and taking action to correct issues.
Support professional growth and succession planning within the team.
Core Competencies
Influence & Relationship Building
Strategic Thinking & Data-Driven Decision Making
Cross-functional Collaboration
Customer-Centric Mindset
Communication Excellence
Project Management & Innovation
Mentoring & Team Development
Financial Acumen
Emotional Intelligence & Empathy
Resilience & Change Agility
Qualifications:
Bachelor’s degree preferred (Hospitality, Business, or related field) or equivalent professional experience.
12-15 years of food service experience, including 10 years at management level and 5-7 years of multi-unit management with a minimum managed volume of $100m.
Experience in personnel management, hiring, supervision, evaluation, and succession planning.
Strong operational, analytical, and leadership skills; proficiency in Microsoft Office and relevant systems.
Ability to travel as needed.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws, including when applicable the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass One maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Benefits:
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
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