Pye-Barker Fire & Safety
Software Training Specialist
Pye-Barker Fire & Safety, Salt Lake City, Utah, United States, 84193
Make a difference, protect lives, and achieve your dreams.
Build your career with the industry-leading fire, life safety and security company. The Software Training Specialist will play a vital role in the implementation, training, and ongoing support of operational and financial software systems across Pye-Barker locations. This position will support branches throughout system conversions, including newly acquired locations or our legacy branches transitioning to a new ERP platform. Essential Duties & Responsibilities:
Conduct training sessions across branch locations, serving as a dependable and knowledgeable point of contact for user education and ongoing support. Provide expert-level support and guidance to end users, troubleshooting system issues, resolving inquiries, and identifying opportunities for process improvement and efficiency. Participate in system integration and user acceptance testing (UAT) to validate functionality and performance, ensuring a seamless user experience. Travel regularly to branch locations to conduct in-person training sessions, as well as perform remote training as it relates to before, during and after the conversion process. Receive training as needed to stay current with system and process updates. Monitor the incoming support ticket queue, responding to and resolving user inquiries in a timely and effective manner to ensure high-quality support. Support users across multiple software systems, including but not limited to Sedona Office, ServiceTrade, and WeSuite, helping ensure a smooth transition and strong user adoption company wide. Perform other related duties and special projects as assigned to support organizational objectives. Education & Qualifications:
High school diploma or equivalent. 2+ years experience in a training specialist position. Sedona Office, ServiceTrade, and WeSuite experience is required. Experience leading training initiatives and supporting organizational change. Competence with business technology systems and end-user support. Strong problem-solving, organizational, and analytical skills. Excellent communication, presentation, and interpersonal skills. Ability to build trust, inspire confidence, and work effectively under pressure. Demonstrated ability to plan, prioritize, and manage multiple tasks. Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned. Physical Requirements:
Prolonged periods sitting at a desk and working on a computer. Ability to travel regularly, including driving or flying to branch locations. Capability to stand, walk, and move around during in-person training sessions. Ability to lift and carry training materials or equipment as needed. Must be able to adapt to varying work environments and schedules while traveling. Benefits and Perks: Excellent pay Medical, dental, vision Company paid life insurance Company paid short-term disability 401K with employer match Paid vacation and company holidays Training and Career Development Company vehicle (if job applicable) Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees Pye-Barker Fire and Safety is an Equal Opportunity Employer
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Build your career with the industry-leading fire, life safety and security company. The Software Training Specialist will play a vital role in the implementation, training, and ongoing support of operational and financial software systems across Pye-Barker locations. This position will support branches throughout system conversions, including newly acquired locations or our legacy branches transitioning to a new ERP platform. Essential Duties & Responsibilities:
Conduct training sessions across branch locations, serving as a dependable and knowledgeable point of contact for user education and ongoing support. Provide expert-level support and guidance to end users, troubleshooting system issues, resolving inquiries, and identifying opportunities for process improvement and efficiency. Participate in system integration and user acceptance testing (UAT) to validate functionality and performance, ensuring a seamless user experience. Travel regularly to branch locations to conduct in-person training sessions, as well as perform remote training as it relates to before, during and after the conversion process. Receive training as needed to stay current with system and process updates. Monitor the incoming support ticket queue, responding to and resolving user inquiries in a timely and effective manner to ensure high-quality support. Support users across multiple software systems, including but not limited to Sedona Office, ServiceTrade, and WeSuite, helping ensure a smooth transition and strong user adoption company wide. Perform other related duties and special projects as assigned to support organizational objectives. Education & Qualifications:
High school diploma or equivalent. 2+ years experience in a training specialist position. Sedona Office, ServiceTrade, and WeSuite experience is required. Experience leading training initiatives and supporting organizational change. Competence with business technology systems and end-user support. Strong problem-solving, organizational, and analytical skills. Excellent communication, presentation, and interpersonal skills. Ability to build trust, inspire confidence, and work effectively under pressure. Demonstrated ability to plan, prioritize, and manage multiple tasks. Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned. Physical Requirements:
Prolonged periods sitting at a desk and working on a computer. Ability to travel regularly, including driving or flying to branch locations. Capability to stand, walk, and move around during in-person training sessions. Ability to lift and carry training materials or equipment as needed. Must be able to adapt to varying work environments and schedules while traveling. Benefits and Perks: Excellent pay Medical, dental, vision Company paid life insurance Company paid short-term disability 401K with employer match Paid vacation and company holidays Training and Career Development Company vehicle (if job applicable) Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees Pye-Barker Fire and Safety is an Equal Opportunity Employer
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