Hustle Notice Biz is hiring: Customer Service Assistant in Los Angeles

Customer Service Assistant

Department: Emerald Logistix

Employment Type: Full Time

Location: Los Angeles, CA

Compensation: $17.25 - $24.00 / hour

Description

Job Title: Customer Service Assistant
Job Type: Full-time

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. As a Customer Service Assistant, you will handle inquiries, resolve issues, and ensure a positive experience for our clients.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Assist customers with product information, order processing, and returns.
• Resolve customer complaints and feedback effectively and professionally.
• Maintain accurate customer records and update account information as needed.
• Collaborate with team members to ensure smooth operations and exceptional service delivery.
• Identify opportunities for process improvements and suggest solutions.

Skills, Knowledge and Expertise

• Proven experience in customer service or a related field.
• Strong verbal and written communication skills.
• Ability to handle difficult customers with patience and professionalism.
• Proficient in using customer service software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment.

Benefits

• Opportunities for career growth and development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• A dynamic and collaborative work environment.