Sierra LLC is hiring: Customer Service Representative in Las Vegas

Overview

Join Our Team at Sierra Air Conditioning and Plumbing in Las Vegas, NV and experience benefits and career growth opportunities.

At Sierra Air Conditioning and Plumbing, we provide an environment where you can thrive while enjoying exceptional benefits and opportunities to advance your career.

What We Provide

• 1 Week of PTO
• A thriving company culture built on teamwork and mutual respect
• ServiceTitan software to enhance efficiency and streamline processes
• In-house training and hands-on learning
• A dedicated parts department and parts runners for streamlined operations
• Frequent team meals, celebrations, and holiday events to foster camaraderie
• Career growth opportunities within a company with a stellar reputation
• 401(k) match
• Health and dental insurance
• Year-round work opportunities
• Incentives and spiffs
• Leadership training programs through Nexstar Network
• Professional facilities, including an in-house gym for fitness
• Contests and collaboration with an innovative marketing team

We are committed to providing a professional, clean work environment where you can thrive and grow.

Position: Customer Service Representative (CSR)

Purpose

Deliver exceptional customer service by handling client inquiries, scheduling service appointments, and ensuring service technicians are effectively supported to maintain customer satisfaction.

Responsibilities

• Provide excellent customer service with professionalism and empathy.
• Answer inbound customer calls and respond to inquiries promptly and efficiently.
• Schedule and dispatch service appointments using ServiceTitan software.
• Maintain detailed and accurate documentation of customer interactions.
• Communicate effectively with customers and technicians to ensure seamless service delivery.
• Resolve customer concerns and issues promptly to maintain satisfaction.
• Meet or exceed call center performance metrics, such as call resolution time, accuracy, and customer satisfaction scores.
• Engage in ongoing training and development to stay current with company standards and best practices.

Job Requirements

• Prior experience in customer service, preferably in a call center or service-oriented field.
• Proficiency with ServiceTitan software is a must.
• Familiarity with call center metrics and performance standards is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a commitment to delivering customer-focused solutions.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude and team-oriented mindset.

EEO and Additional Information

We are an equal opportunity employer. Voluntary self-identification information is collected as required by law; participation is voluntary and information is confidential. This information is used for compliance purposes and does not affect hiring decisions.