Crown Uniform & Linen Service is hiring: Customer Service Coordinator in Brockto

Overview

Be among the first 25 applicants. Crown is hiring a Customer Service Coordinator for its rapidly growing service department in Brockton, MA.

Position and company summary: As a Customer Service Coordinator at Crown, you’ll be the go-to person who keeps our Brockton service team on track. You’ll work closely with our route drivers, managers, and customers to ensure daily check-ins and service requests run smoothly. Crown Linen Service, Inc. has been a family-owned business since 1914. We’re a trusted provider of uniform and linen services throughout New England, focused on building long-lasting relationships through personal service, teamwork, and care.

Typical schedule: Monday–Friday. Benefits include weekly pay with full benefits (401k, PTO & more) and career growth opportunities in a stable, growing company.

Responsibilities

• Support the team with helpful insights and updates to keep operations running smoothly
• Serve as the daily point of contact for questions, check-ins, and customer updates
• Monitor and improve service using the Customer Relationship Management system
• Manage incoming service calls, requests, and phone logs with care
• Assist with customer concerns, special requests, or escalations
• Review and approve invoices or service stops based on payment status
• Help train new hires and keep their paperwork in order
• Join daily route check-ins and help audit routes as needed

Required Skills

The ideal candidate will have excellent customer service and professional communication (written and verbal) skills, the ability to meet deadlines, multitask, and prioritize. Proficiency in Microsoft Office and computer skills is essential. Strong interpersonal and teamwork abilities, plus high organization and the ability to gather and analyze information, are required.

Education, Training, And Experience

• High school diploma required; some college preferred or an equivalent combination of education and experience
• At least 3+ years of customer service experience
• At least 2+ years of administrative experience

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary: $22.00 - $24.00 per hour

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Textile Manufacturing