Spectrum is hiring: Customer Service Representative in Louisville

Overview

Be among the first 25 applicants. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Start Date: December 01, 2025

Training Schedule: 12:00pm-9:00pm Sunday-Thursday. Schedules After Training: All schedules 2nd shift, minimum one weekend day, with start times ranging between 2:00pm and 5:00pm.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

BE PART OF THE CONNECTION

As a Customer Service Rep with a focus on Internet and Voice Repair, you\'ll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

What Our Customer Service Representatives Enjoy Most

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customers\' needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best-in-class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you\'ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.

Responsibilities

• Provide customer support by phone for Internet and Voice services
• Troubleshoot technical issues and assist with basic billing inquiries and payments
• Deliver a high level of customer service and resolve problems to ensure customer satisfaction

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, customer service
• Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Get to Know Us: Charter Communications is known by our Spectrum products and services, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

About Spectrum / Equal Opportunity

Spectrum is an Equal Opportunity Employer, and we are committed to growing a workforce that reflects the customers and communities we serve. Spectrum provides opportunities for employment and advancement to all team members.