Spectrum is hiring: Customer Service Representative in Orlando

Overview

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CUSTOMER SERVICE REPRESENTATIVE $20/HOUR — IN-OFFICE POSITION - Orlando, FL. Evening and weekend availability required. Next start date: Friday, December 5, 2025. Training Schedule: Tuesday-Saturday 1:00 PM-10:00 PM.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

Be part of the connection

Responsibilities

As a Customer Service Rep with a focus on Internet and Voice Repair, youadev provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services.

What Our Customer Service Representatives Enjoy Most

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customers needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best-in-class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

Required Qualifications

WHAT YOU’LL BRING TO SPECTRUM

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, customer service
• Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Additional Information

Here, our employees don’t just have jobs, they're building careers. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

About Spectrum

Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here: We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Get to Know Us: Spectrum is an Equal Opportunity Employer. Referrals increase your chances of interviewing at Spectrum by 2x. Get notified about new Customer Service Representative jobs in Orlando, FL.

Employment Type and Seniority

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Telecommunications

Note: This description reflects the current opening and responsibilities; it may be updated as Spectrum’s needs evolve.