Titleist is hiring: Manager Customer Service in Fairhaven

Manager Customer Service page is loaded## Manager Customer Serviceremote type: Hybridlocations: Fairhaven, Massachusetts, United States of Americatime type: Full timeposted on: Posted Todayjob requisition id: Req#100493**Where Performance Meets Purpose**Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.# **What You Will Be Doing**FootJoy is seeking a strategic and people-focused Customer Service Manager to lead our team in delivering exceptional service across B2B and DTC channels. This role is central to driving operational excellence, implementing modern technologies (SAP ERP, Salesforce Service Cloud, RepSpark B2B Hub), and fostering a culture of continuous improvement. You’ll oversee daily operations, coach and develop team members, and champion process optimization to elevate customer satisfaction and performance. If you’re passionate about leadership, innovation, and creating world-class customer experiences, we’d love to hear from you.**Key Responsibilities & Qualifications:*** Lead and mentor the Customer Service team to achieve best-in-class service levels and timely case resolution.* Drive adoption and training of new technologies including SAP ERP, Salesforce Service Cloud, and RepSpark B2B Hub.* Collaborate cross-functionally to improve service execution and align with broader business goals.* Develop and implement onboarding and training programs to support team growth and performance.* Establish and monitor KPIs to drive continuous improvement across B2B and DTC channels.* Champion process optimization and change management initiatives.* Strong leadership, communication, and analytical skills with experience in customer service operations.**What You Bring*** Bachelor’s degree required.* Minimum 5 years of customer service experience, including 2+ years managing a customer service or call center team.* Proven leadership experience in hiring, training, performance management, and team development.* Strong presentation, analytical, and problem-solving skills.* Advanced proficiency in Microsoft Excel; intermediate to advanced skills in Word and PowerPoint.* Experience with SAP ERP and Salesforce Service Cloud (or similar customer service platforms) required.**Our Commitment to You**At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.Pay Range: $81,488.00-$101,680.00Join us at Acushnet Company and be part of a team that values excellence and innovation.**EEO and Additional Statements*** Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.* Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.* Acushnet Company participates is E-Verify. Please click for more details.**WHERE PERFORMANCE MEETS PURPOSE**The history of Acushnet Company is tightly woven in the game of golf. From the beginning, we’ve been unwavering in our purpose to enrich the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. Our dedicated associates bring their unique experiences and perspectives and are united by a common purpose.Our team takes great pride in their work, living by the credo: ‘Autograph your work with excellence.’ This commitment to excellence, along with the passion and dedication of our associates, has earned us our position as leaders in every category in which we compete. Our strong culture, driven by our core values, continues to drive our success.Home to leading golf brands and products – including Titleist, the #1 ball in golf, and FootJoy, the #1 shoe and glove in golf, we honor our rich history while staying focused on the future. We embrace our role as “bridge builders” and are committed to leaving our brands, communities, and the game of golf in a better place. Our drive to innovate is purposeful, ensuring our future is as strong as our position leading the golf industry. #J-18808-Ljbffr