Customer Service Agent Job at Swift7 Consultants in Houston

About Us

At Swift 7 Consultants, we redefine business success through innovation, strategy, and impact. As a leading consulting firm, we specialize in guiding organizations toward sustainable growth by strengthening their brand reputation and building meaningful relationships. Our culture is built on collaboration, integrity, and excellence — values that inspire our team to deliver exceptional results for every client we serve.

Job Description

We are seeking a dedicated and detail-oriented Customer Service Agent to join our growing team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring that every interaction reflects our company’s commitment to excellence. You’ll work closely with internal teams to resolve inquiries efficiently and ensure customer satisfaction at every stage.

Responsibilities

• Handle inbound and outbound customer communications in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with internal departments to ensure prompt issue resolution.
• Identify opportunities to improve customer experience and operational efficiency.
• Uphold a positive company image through courteous and consistent service.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service, consulting support, or related fields.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and customer management systems (CRM experience is a plus).
• Professional attitude with a commitment to maintaining confidentiality and integrity.

Benefits

• Competitive annual salary ($51,000–$54,000)
• Opportunities for professional growth and career advancement
• Comprehensive training and development programs
• Supportive and collaborative work environment
• Paid time off and performance-based incentives

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