NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
GUEST SERVICE REPRESENTATIVE I-FLEX
NAVY EXCHANGE SERVICE COMMAND (NEXCOM), New London, Connecticut, us, 06320
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GUEST SERVICE REPRESENTATIVE I-FLEX
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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Job Summary: Serves as the first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay, accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service, office operations and the safety, security and privacy of all guests. Responsibilities
Must possess a welcoming manner and positive attitude, demonstrate effective communication skills and professionally interact with guests answering questions concerning lodging facilities, amenities and providing information about local attractions. Assists guests with all requests in person or via telephone, including but not limited to making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts. Check‑in and check‑out process, authorized patron verification, guest room assignments, credit card processing and other front office duties. Greets and welcomes guests upon sight while maintaining outstanding guest relations. Communicates with all lodging associates and the chain of command concerning operations, guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures, processes and rules governing patron eligibility, receives requests and processes reservations within established guidelines, and provides certificates of non‑availability (CNA) or alternative lodging options when rooms are not available. Assists Front Office Manager, Supervisor or Assistant General Manager (AGM) in handling group reservations and utilizes brand standards. Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves complaints, adjusting room fees, check‑in/check‑out times, and referring unusual issues to immediate supervisor. Registers and assigns rooms to guests, issuing room keys or cards, transmits and receives messages, and keeps records of occupied rooms and guest accounts, making and confirming reservations and collecting payments. Operates a multi‑line telephone system, records and delivers messages, and answers inquiries pertaining to services, base facilities, area attractions and travel directions. Maintains inventory of all keys and other supplies and/or amenities at the front desk; keeps the front desk and lobby area clean and safe. Manages the master key and logs key usage; reports lost keys immediately for security reasons. Assists in training and instructing personnel assigned to the Front Desk. Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, and change or cancel reservations as requested; verifies registration information and secures a credit card for incidental expenses. Ensures Lost & Found procedures are followed according to brand standards. Logs trouble calls in the PMS and ensures the appropriate department is notified; relocates guests to a different room when required. Operates POS to record sales from a convenience store if applicable, and assists in maintaining adequate supply levels. Handles wake‑up calls promptly and properly; types miscellaneous memos and correspondence as required. Maintains rotating change fund and daily log of money received and deposited; secures all records and access to guest safety deposit boxes if applicable. Generates and prints various PMS reports such as Expected Arrivals, Departure List, In‑House Guest List, Night Audit reports, and other occupancy reports; verifies accuracy of charges and makes appropriate changes. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. May be responsible for the set‑up and breakdown clean‑up of the complimentary self‑service breakfast bar; assists with preparing, heating, displaying and replenishing breakfast items, ensuring the area is returned to its original state by the end of designated breakfast hour. Proper food handling certifications required. May assist with laundry facilities and issue/deliver supplies to guests. May be required to possess a valid state driver’s license to travel to other lodging facilities as needed within the normal scope of duties. Will work all shifts, including weekends and holidays, as scheduled; maintain operations during inclement weather and other emergencies as required. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment, and any other requirements. Performs other duties as assigned. Experience and Education
One (1) year of general office clerical experience demonstrating the ability to perform clerical duties satisfactorily. One (1) year of progressively responsible experience related to the position to be filled (specialized experience). Substitution of education for experience: Study completed in a college, university or junior college above the high‑school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. Primary Location : United States-Connecticut-Groton Organization : New London Schedule : Flexible (0 - 19.5 hours) Referrals increase your chances of interviewing at NAVY EXCHANGE SERVICE COMMAND (NEXCOM) by 2x. Get notified about new Guest Service Representative jobs in
New London County, CT .
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GUEST SERVICE REPRESENTATIVE I-FLEX
role at
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Job Summary: Serves as the first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay, accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service, office operations and the safety, security and privacy of all guests. Responsibilities
Must possess a welcoming manner and positive attitude, demonstrate effective communication skills and professionally interact with guests answering questions concerning lodging facilities, amenities and providing information about local attractions. Assists guests with all requests in person or via telephone, including but not limited to making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts. Check‑in and check‑out process, authorized patron verification, guest room assignments, credit card processing and other front office duties. Greets and welcomes guests upon sight while maintaining outstanding guest relations. Communicates with all lodging associates and the chain of command concerning operations, guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures, processes and rules governing patron eligibility, receives requests and processes reservations within established guidelines, and provides certificates of non‑availability (CNA) or alternative lodging options when rooms are not available. Assists Front Office Manager, Supervisor or Assistant General Manager (AGM) in handling group reservations and utilizes brand standards. Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves complaints, adjusting room fees, check‑in/check‑out times, and referring unusual issues to immediate supervisor. Registers and assigns rooms to guests, issuing room keys or cards, transmits and receives messages, and keeps records of occupied rooms and guest accounts, making and confirming reservations and collecting payments. Operates a multi‑line telephone system, records and delivers messages, and answers inquiries pertaining to services, base facilities, area attractions and travel directions. Maintains inventory of all keys and other supplies and/or amenities at the front desk; keeps the front desk and lobby area clean and safe. Manages the master key and logs key usage; reports lost keys immediately for security reasons. Assists in training and instructing personnel assigned to the Front Desk. Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, and change or cancel reservations as requested; verifies registration information and secures a credit card for incidental expenses. Ensures Lost & Found procedures are followed according to brand standards. Logs trouble calls in the PMS and ensures the appropriate department is notified; relocates guests to a different room when required. Operates POS to record sales from a convenience store if applicable, and assists in maintaining adequate supply levels. Handles wake‑up calls promptly and properly; types miscellaneous memos and correspondence as required. Maintains rotating change fund and daily log of money received and deposited; secures all records and access to guest safety deposit boxes if applicable. Generates and prints various PMS reports such as Expected Arrivals, Departure List, In‑House Guest List, Night Audit reports, and other occupancy reports; verifies accuracy of charges and makes appropriate changes. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. May be responsible for the set‑up and breakdown clean‑up of the complimentary self‑service breakfast bar; assists with preparing, heating, displaying and replenishing breakfast items, ensuring the area is returned to its original state by the end of designated breakfast hour. Proper food handling certifications required. May assist with laundry facilities and issue/deliver supplies to guests. May be required to possess a valid state driver’s license to travel to other lodging facilities as needed within the normal scope of duties. Will work all shifts, including weekends and holidays, as scheduled; maintain operations during inclement weather and other emergencies as required. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment, and any other requirements. Performs other duties as assigned. Experience and Education
One (1) year of general office clerical experience demonstrating the ability to perform clerical duties satisfactorily. One (1) year of progressively responsible experience related to the position to be filled (specialized experience). Substitution of education for experience: Study completed in a college, university or junior college above the high‑school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. Primary Location : United States-Connecticut-Groton Organization : New London Schedule : Flexible (0 - 19.5 hours) Referrals increase your chances of interviewing at NAVY EXCHANGE SERVICE COMMAND (NEXCOM) by 2x. Get notified about new Guest Service Representative jobs in
New London County, CT .
#J-18808-Ljbffr