England Thims & Miller Inc
IT Support Specialist II
England Thims & Miller Inc, Jacksonville, Florida, United States, 32290
Overview
We are seeking an accomplished
IT Support Specialist II
to join our dynamic team. This role is integral to maintaining seamless IT operations across ETM, delivering exceptional support to employees, and ensuring the stability, efficiency, and security of our IT systems. The ideal candidate is a self-starter who thrives in complex environments, demonstrates advanced troubleshooting expertise, and contributes to both daily operations and long-term IT projects. Strong technical skills, initiative, leadership, and the ability to drive improvements in IT processes and support experiences are important for success. Responsibilities
Respond to and resolve mid- to high-level helpdesk tickets, providing expert support in hardware, software, networking, and system-related issues. Escalate and coordinate with senior IT staff only when necessary, serving as the main resource for complex troubleshooting. Co-Manage Service Desk systems. Assist with administration of Microsoft environments (AD, DNS, GPOs, DFS, etc.), Office 365, and enterprise applications. Proactively monitor and maintain IT systems to ensure optimal performance and security. Provide Network and Infrastructure support. Lead computer provisioning, lifecycle management, and IT inventory tracking, ensuring compliance with ETM standards. Develop and maintain documentation for IT procedures, security practices, and user-facing training materials. Oversee IT aspects of employee onboarding and training, ensuring smooth integration into ETM systems. Deliver technical training and mentor junior IT support staff to foster skill development. Partner with IT leadership to implement infrastructure upgrades, cloud initiatives (Azure/AWS), and security enhancements. Contribute ideas to improve IT workflows, automation, and end-user satisfaction. Provide advanced support for remote offices, conference room technologies, and enterprise applications (Deltek Vantagepoint, ArcGIS, AutoCAD, Bentley Microstation, etc.). Ensure business continuity through VPN, RDP, and disaster recovery procedures. Qualifications
Education & Credentials: Associate degree in IT, Computer Science, or related field. Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified (MCSA/MCSE, Azure Administrator) highly valued. Experience: 3+ years of professional IT support experience with progressively increasing responsibilities; strong background in managing Microsoft desktop/server environments, networking, and enterprise applications; experience with cloud technologies (Azure, AWS) and modern security practices (MFA, VPN, endpoint protection). Skills: Advanced troubleshooting, diagnostic, and problem-solving abilities; excellent communication; ability to manage priorities and work independently or in a team. What You'll Need To Be Successful
A strong focus on end-user experience and satisfaction. Ability to understand and anticipate IT needs and proactively address issues. Experience with hardware, networks, operating systems, and storage solutions. Deep-seated experience with recent Microsoft desktop and server operating systems. Application support experience with Microsoft Office. Basic infrastructure knowledge (TCP/UDP, routers/switches). Microsoft Windows 10 / 11; Windows Server 2016 / 2019 / 2022. Web Browsers: Microsoft Edge, Google Chrome, Mozilla Firefox. Experience with Cisco Meraki; Office 365 including Teams, Exchange Online, and SharePoint Online. Active Directory, DNS, DHCP, Group Policy, RADIUS; Cisco Duo MFA. Deltek Vantagepoint; Microsoft Visio; IIS. Mobile devices (Android and iOS); VPN; video and audio conferencing (Teams/MTR). Remote Desktop Protocol (RDP); Azure / AWS; ArcGIS / ESRI; AutoCAD; Bentley/Microstation. Company & Benefits
What We Offer: competitive salary, full benefits package, and potential performance-based bonus. ETM is proud to be an equal opportunity employer. We encourage qualified applicants from all backgrounds to apply. Note: This job description is representative of typical responsibilities and is not intended to be a complete list of all duties or skills required for the job. It is subject to change at any time, with or without notice, in accordance with company needs.
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We are seeking an accomplished
IT Support Specialist II
to join our dynamic team. This role is integral to maintaining seamless IT operations across ETM, delivering exceptional support to employees, and ensuring the stability, efficiency, and security of our IT systems. The ideal candidate is a self-starter who thrives in complex environments, demonstrates advanced troubleshooting expertise, and contributes to both daily operations and long-term IT projects. Strong technical skills, initiative, leadership, and the ability to drive improvements in IT processes and support experiences are important for success. Responsibilities
Respond to and resolve mid- to high-level helpdesk tickets, providing expert support in hardware, software, networking, and system-related issues. Escalate and coordinate with senior IT staff only when necessary, serving as the main resource for complex troubleshooting. Co-Manage Service Desk systems. Assist with administration of Microsoft environments (AD, DNS, GPOs, DFS, etc.), Office 365, and enterprise applications. Proactively monitor and maintain IT systems to ensure optimal performance and security. Provide Network and Infrastructure support. Lead computer provisioning, lifecycle management, and IT inventory tracking, ensuring compliance with ETM standards. Develop and maintain documentation for IT procedures, security practices, and user-facing training materials. Oversee IT aspects of employee onboarding and training, ensuring smooth integration into ETM systems. Deliver technical training and mentor junior IT support staff to foster skill development. Partner with IT leadership to implement infrastructure upgrades, cloud initiatives (Azure/AWS), and security enhancements. Contribute ideas to improve IT workflows, automation, and end-user satisfaction. Provide advanced support for remote offices, conference room technologies, and enterprise applications (Deltek Vantagepoint, ArcGIS, AutoCAD, Bentley Microstation, etc.). Ensure business continuity through VPN, RDP, and disaster recovery procedures. Qualifications
Education & Credentials: Associate degree in IT, Computer Science, or related field. Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified (MCSA/MCSE, Azure Administrator) highly valued. Experience: 3+ years of professional IT support experience with progressively increasing responsibilities; strong background in managing Microsoft desktop/server environments, networking, and enterprise applications; experience with cloud technologies (Azure, AWS) and modern security practices (MFA, VPN, endpoint protection). Skills: Advanced troubleshooting, diagnostic, and problem-solving abilities; excellent communication; ability to manage priorities and work independently or in a team. What You'll Need To Be Successful
A strong focus on end-user experience and satisfaction. Ability to understand and anticipate IT needs and proactively address issues. Experience with hardware, networks, operating systems, and storage solutions. Deep-seated experience with recent Microsoft desktop and server operating systems. Application support experience with Microsoft Office. Basic infrastructure knowledge (TCP/UDP, routers/switches). Microsoft Windows 10 / 11; Windows Server 2016 / 2019 / 2022. Web Browsers: Microsoft Edge, Google Chrome, Mozilla Firefox. Experience with Cisco Meraki; Office 365 including Teams, Exchange Online, and SharePoint Online. Active Directory, DNS, DHCP, Group Policy, RADIUS; Cisco Duo MFA. Deltek Vantagepoint; Microsoft Visio; IIS. Mobile devices (Android and iOS); VPN; video and audio conferencing (Teams/MTR). Remote Desktop Protocol (RDP); Azure / AWS; ArcGIS / ESRI; AutoCAD; Bentley/Microstation. Company & Benefits
What We Offer: competitive salary, full benefits package, and potential performance-based bonus. ETM is proud to be an equal opportunity employer. We encourage qualified applicants from all backgrounds to apply. Note: This job description is representative of typical responsibilities and is not intended to be a complete list of all duties or skills required for the job. It is subject to change at any time, with or without notice, in accordance with company needs.
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