Cape Cod Five Cents Savings Bank
Assistant Banking Center Manager - Harwich Port
Cape Cod Five Cents Savings Bank, Harwich, Massachusetts, us, 02645
Assistant Banking Center Manager - Harwich Port
Summary. The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.
Salary Grade: 16R
Essential Job Functions & Responsibilities
Oversees, supervises and mentors Banking Center staff for day-to-day administration of duties, including scheduling, communicating goals, operations, and coaching.
Monitors and analyzes management reports.
Develops a rapport with customers, greets customers by name, understands account ownership types and authority, and responds timely to correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy).
Provides backup to the Banking Center Manager.
Delivers excellent customer care for daily transactions, addresses inquiries, and resolves problems in accordance with Bank policies and procedures.
Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders, treasurer's checks, and savings bond redemption.
Fulfills all Banking Center opening and closing activities.
Introduces and advises on the Bank's deposit and consumer loan products to proactively meet customer needs.
Identify and refer customers to other business lines (e.g., Investment Services, TAM, Commercial Lending, Treasury Management). Maintains knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.
Discusses customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
Safeguards customer trust by upholding confidentiality.
Complies with all applicable laws, regulations, policies, and procedures.
Completes assigned learning activities in a timely manner.
Performs vault custodian duties.
Participates in Banking Center meetings and one-on-one coaching sessions.
Participates in community groups and events as appropriate.
Other duties as assigned.
Education & Certifications
Bachelor’s degree preferred, or equivalent combination of secondary education and four years of progressive retail banking experience
Nationwide Mortgage Licensing System (NMLS) registration
Notary Public commission
Completion of Medallion signature guarantee training required
Knowledge, Skills & Abilities
Three or more years supervisory experience and proven leadership capabilities, including at least one year retail banking supervisory experience
Conversant in all Bank business lines
Ability to independently complete and mentor others in transactions and platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.
Ability to execute more complex account openings and transactions independently
Ability to supervise staff at RBI-IV levels
Critical thinking, decision making and problem solving skills
Demonstrated high level of judgement and decision making ability
Demonstrated ability to fulfill the opening/closing activities of the Banking Center
Prior customer relationship building experience
Must have a supervisory aptitude
Demonstrated management and leadership skills
Cyber security awareness to protect the digital environment, the Bank, and customers
Competencies
Managerial Courage
Technology Savviness / Digital Enthusiasm
Financial Comprehension
Adaptability and Flexibility
Sales Aptitude
Eager and Agile Learner
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
Referrals increase your chances of interviewing at The Cape Cod Five Cents Savings Bank by 2x
Orleans, MA $45,000.00-$55,000.00
Orleans, MA
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Salary Grade: 16R
Essential Job Functions & Responsibilities
Oversees, supervises and mentors Banking Center staff for day-to-day administration of duties, including scheduling, communicating goals, operations, and coaching.
Monitors and analyzes management reports.
Develops a rapport with customers, greets customers by name, understands account ownership types and authority, and responds timely to correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy).
Provides backup to the Banking Center Manager.
Delivers excellent customer care for daily transactions, addresses inquiries, and resolves problems in accordance with Bank policies and procedures.
Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders, treasurer's checks, and savings bond redemption.
Fulfills all Banking Center opening and closing activities.
Introduces and advises on the Bank's deposit and consumer loan products to proactively meet customer needs.
Identify and refer customers to other business lines (e.g., Investment Services, TAM, Commercial Lending, Treasury Management). Maintains knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.
Discusses customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
Safeguards customer trust by upholding confidentiality.
Complies with all applicable laws, regulations, policies, and procedures.
Completes assigned learning activities in a timely manner.
Performs vault custodian duties.
Participates in Banking Center meetings and one-on-one coaching sessions.
Participates in community groups and events as appropriate.
Other duties as assigned.
Education & Certifications
Bachelor’s degree preferred, or equivalent combination of secondary education and four years of progressive retail banking experience
Nationwide Mortgage Licensing System (NMLS) registration
Notary Public commission
Completion of Medallion signature guarantee training required
Knowledge, Skills & Abilities
Three or more years supervisory experience and proven leadership capabilities, including at least one year retail banking supervisory experience
Conversant in all Bank business lines
Ability to independently complete and mentor others in transactions and platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.
Ability to execute more complex account openings and transactions independently
Ability to supervise staff at RBI-IV levels
Critical thinking, decision making and problem solving skills
Demonstrated high level of judgement and decision making ability
Demonstrated ability to fulfill the opening/closing activities of the Banking Center
Prior customer relationship building experience
Must have a supervisory aptitude
Demonstrated management and leadership skills
Cyber security awareness to protect the digital environment, the Bank, and customers
Competencies
Managerial Courage
Technology Savviness / Digital Enthusiasm
Financial Comprehension
Adaptability and Flexibility
Sales Aptitude
Eager and Agile Learner
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
Referrals increase your chances of interviewing at The Cape Cod Five Cents Savings Bank by 2x
Orleans, MA $45,000.00-$55,000.00
Orleans, MA
#J-18808-Ljbffr