Marsh & McLennan Companies
Application Support Administrator - French/English Speaking
Marsh & McLennan Companies, Clearwater, Florida, United States, 34623
Employer Industry: Insurance and Professional Services
Benefits
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Remote work flexibility
Charitable contribution match programs
Stock purchase opportunities
Inclusive and award-winning workplace culture
Job Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Assist in escalating unresolved issues and provide prompt feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross-functional teams
Qualifications
Fluency in French and English Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment, such as ServiceNow Excellent attention to detail with proven organizational and time management skills Strong communication and interpersonal skills
Preferred Qualifications
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#Insurance #TechnicalSupport #RemoteWork #CareerOpportunity #ProfessionalDevelopment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
Job Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Assist in escalating unresolved issues and provide prompt feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross-functional teams
Qualifications
Fluency in French and English Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment, such as ServiceNow Excellent attention to detail with proven organizational and time management skills Strong communication and interpersonal skills
Preferred Qualifications
Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#Insurance #TechnicalSupport #RemoteWork #CareerOpportunity #ProfessionalDevelopment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr