Marsh & McLennan Companies
Application Support Administrator - French/English Speaking
Marsh & McLennan Companies, Bismarck, North Dakota, us, 58502
Overview
Opportunity for career advancement and growth within the organization Generous time off, including personal and volunteering days Tuition reimbursement and professional development opportunities Flexible remote work options Charitable contribution match programs Stock purchase opportunities What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Assist in escalating unresolved issues and provide prompt feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross?functional teams What is Required (Qualifications)
Fluency in both French and English Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Strong communication and interpersonal skills How to Stand Out (Preferred Qualifications)
Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#J-18808-Ljbffr
Opportunity for career advancement and growth within the organization Generous time off, including personal and volunteering days Tuition reimbursement and professional development opportunities Flexible remote work options Charitable contribution match programs Stock purchase opportunities What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues in a timely manner to minimize downtime and ensure optimal performance Assist in escalating unresolved issues and provide prompt feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross?functional teams What is Required (Qualifications)
Fluency in both French and English Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Strong communication and interpersonal skills How to Stand Out (Preferred Qualifications)
Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#J-18808-Ljbffr