Live! Casino & Hotel Maryland
Security Ambassador - Bossier City
Live! Casino & Hotel Maryland, Bossier City, Louisiana, United States, 71111
Security Ambassador - Bossier City
At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.
The Security Ambassador is responsible for ensuring the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive "can‑do" attitude with an emphasis on the highest level of guest service for both external and internal guests at Live! Casino & Hotel.
Key Responsibilities
Greet guests with a smile and a warm welcome.
Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 or who cannot show proper authorization or are carrying weapons or other prohibited items.
Explain the rules, regulations and code of conduct for the casino and hotels.
Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries.
Assist with customer disputes, intoxicated subjects, criminal matters and traffic control.
Resolve complaints within scope of authority; otherwise refer to management.
Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes.
Respond to medical or fire emergencies, such as sick or injured guests.
Operate the Security Dispatch Office and communicate via two‑way radio and telephone as required.
Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.
Monitor guest and team member passage in and out of restaurants and gaming areas.
Control traffic congestion in the valet and parking areas.
Write and investigate first reports of injury.
React to guests and team member incidents and accidents.
Assist in transporting money, chips, tokens, and markers.
Check for and report safety hazards.
Ensure the safety and security of all guests and team members.
Other duties as assigned.
Skills to Help You Succeed
Ability to write reports.
Ability to use a telephone properly.
Ability to read and understand memos.
Ability to multi‑task.
Good customer service skills.
Must have a valid driver's license.
Ability to perform duties under frequent time pressure in an interruptive environment.
Ability to be alert at all times.
Dexterity required to perform day‑to‑day activities and during an emergency.
Qualifications – Must‑Haves
Education: High school diploma or GED equivalent preferred.
Experience: One to two years in security with a focus on guest service preferred.
Must be able to work in an alcohol and smoking environment.
Must have the ability to secure and maintain licensure as required by the Louisiana Gaming Control Board or any other applicable regulatory entity as may be required.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to ascend and descend stairs.
Ability to work in extreme temperatures (both hot and cold).
Ability to run, stoop, bend and reach outward and above the head.
Ability to lift up to 50 lbs.
Ability to ride a bicycle.
Ability to operate and ride a Segway and/or other vehicles.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: Gambling Facilities and Casinos
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The Security Ambassador is responsible for ensuring the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive "can‑do" attitude with an emphasis on the highest level of guest service for both external and internal guests at Live! Casino & Hotel.
Key Responsibilities
Greet guests with a smile and a warm welcome.
Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 or who cannot show proper authorization or are carrying weapons or other prohibited items.
Explain the rules, regulations and code of conduct for the casino and hotels.
Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries.
Assist with customer disputes, intoxicated subjects, criminal matters and traffic control.
Resolve complaints within scope of authority; otherwise refer to management.
Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents or crimes.
Respond to medical or fire emergencies, such as sick or injured guests.
Operate the Security Dispatch Office and communicate via two‑way radio and telephone as required.
Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.
Monitor guest and team member passage in and out of restaurants and gaming areas.
Control traffic congestion in the valet and parking areas.
Write and investigate first reports of injury.
React to guests and team member incidents and accidents.
Assist in transporting money, chips, tokens, and markers.
Check for and report safety hazards.
Ensure the safety and security of all guests and team members.
Other duties as assigned.
Skills to Help You Succeed
Ability to write reports.
Ability to use a telephone properly.
Ability to read and understand memos.
Ability to multi‑task.
Good customer service skills.
Must have a valid driver's license.
Ability to perform duties under frequent time pressure in an interruptive environment.
Ability to be alert at all times.
Dexterity required to perform day‑to‑day activities and during an emergency.
Qualifications – Must‑Haves
Education: High school diploma or GED equivalent preferred.
Experience: One to two years in security with a focus on guest service preferred.
Must be able to work in an alcohol and smoking environment.
Must have the ability to secure and maintain licensure as required by the Louisiana Gaming Control Board or any other applicable regulatory entity as may be required.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to ascend and descend stairs.
Ability to work in extreme temperatures (both hot and cold).
Ability to run, stoop, bend and reach outward and above the head.
Ability to lift up to 50 lbs.
Ability to ride a bicycle.
Ability to operate and ride a Segway and/or other vehicles.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: Gambling Facilities and Casinos
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