Consumer Cellular, Inc.
Retail Store Manager - Topeka, KS
Consumer Cellular, Inc., Topeka, Kansas, United States, 66652
Retail Store Manager position requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. The role requires excellent customer service skills, the ability to identify, hire, train and manage talent and the ability to lead and develop others. Strong performance management and coaching skills are needed to develop retail Sales Reps. This position manages both full and part-time Mobile Advisors.
Overview The starting salary for this role is at least $71,400 annually (minimum) plus a monthly bonus. This role leads a team for 40 hours a week (in-store) with the remainder of the week available for personal priorities.
Responsibilities
Manages all aspects of in-store execution within the assigned store, including staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
Establishes and maintains critical relationships with field leadership.
Promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of directives.
Manages and delivers required sales productivity and guest experience through rep performance management and 1-on-1 coaching.
Ensures employee satisfaction through progressive employee engagement.
Interviews and hires high-quality full and part-time Sales Reps.
Manages attrition through key performance indicators.
Manages in-store performance to achieve all sales and customer service objectives.
Supervisory/Management Responsibility & Decision Making
Works collaboratively with field sales leadership to achieve company objectives.
Participates in regular field leadership meetings and provides regular reports.
Ensures all employees in store are fully trained at all times and completes required sales training personally.
Provides feedback on store performance, derives action plans for future progress, and ensures execution of those plans.
Responsible for all hiring, training, and performance management of store employees.
Makes store-level hiring and termination decisions in collaboration with HR.
Directly coaches and trains sales representatives within the store.
Minimum Education and/or Experience
High School Diploma required.
3-5 years training, sales, account management, or related experience, and 2+ years of retail management experience in the wireless industry.
Required Skills
Specialty Retail management experience required.
Proven leadership and store management track record.
Excellent verbal and written communication skills.
High level of business acumen.
Proven ability to train and develop subordinates.
Flexibility to work weekends and travel when required.
Self-starter attitude with ability to incent and drive Sales Representatives to perform and meet client expectations.
Proficiency in MS Office (Word, Excel, PowerPoint).
Additional Job Requirements
Physical ability to perform tasks requiring bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
Ability to move around the store, assist customers and maneuver merchandise when necessary.
About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular serves more than 4 million subscribers with affordable plans, popular phones and devices, and nationwide coverage, backed by top-rated, U.S.-based customer support. Based in Scottsdale, AZ, with 3,000 employees, Consumer Cellular has earned recognition as a leading wireless brand for customer service. The company has been honored as #1 in customer service in its industry and, in 2024, ranked #1 in network coverage and customer satisfaction by the American Customer Satisfaction Index (ACSI). The company has also been featured on the Inc. 5000 list. Consumer Cellular phones, devices and plans are available nationwide through company-owned stores, online at ConsumerCellular.com, by phone, and at leading retailers.
Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) Minimum Salary: $71,400
Maximum Salary: $100,800
Salary range may vary by location. Individual pay is based on skills, experience and other factors. Our Talent Acquisition team can answer questions as you move through the selection process. Benefits include health, life, and other wellbeing programs.
Competitive base pay with potential for shift differential, overtime and bonus pay
Medical, dental and vision insurance
401(k) with company match
Employee wireless plan discounts
PTO after 30-day waiting period
Paid holidays and floating holidays
Flexible Spending Accounts (FSA)
Life and AD&D insurance, Long-Term Disability, Employee Assistance Program
Education reimbursement and employee rewards program
Pre-employment background check and drug screen is required.
Location & Job Details Primary Location: United States-Kansas-Topeka
Job: Retail Management
Schedule: Full-time
Travel: No
Job Posting: Oct 23, 2025
Unposting Date: Oct 29, 2025
#J-18808-Ljbffr
Overview The starting salary for this role is at least $71,400 annually (minimum) plus a monthly bonus. This role leads a team for 40 hours a week (in-store) with the remainder of the week available for personal priorities.
Responsibilities
Manages all aspects of in-store execution within the assigned store, including staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
Establishes and maintains critical relationships with field leadership.
Promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of directives.
Manages and delivers required sales productivity and guest experience through rep performance management and 1-on-1 coaching.
Ensures employee satisfaction through progressive employee engagement.
Interviews and hires high-quality full and part-time Sales Reps.
Manages attrition through key performance indicators.
Manages in-store performance to achieve all sales and customer service objectives.
Supervisory/Management Responsibility & Decision Making
Works collaboratively with field sales leadership to achieve company objectives.
Participates in regular field leadership meetings and provides regular reports.
Ensures all employees in store are fully trained at all times and completes required sales training personally.
Provides feedback on store performance, derives action plans for future progress, and ensures execution of those plans.
Responsible for all hiring, training, and performance management of store employees.
Makes store-level hiring and termination decisions in collaboration with HR.
Directly coaches and trains sales representatives within the store.
Minimum Education and/or Experience
High School Diploma required.
3-5 years training, sales, account management, or related experience, and 2+ years of retail management experience in the wireless industry.
Required Skills
Specialty Retail management experience required.
Proven leadership and store management track record.
Excellent verbal and written communication skills.
High level of business acumen.
Proven ability to train and develop subordinates.
Flexibility to work weekends and travel when required.
Self-starter attitude with ability to incent and drive Sales Representatives to perform and meet client expectations.
Proficiency in MS Office (Word, Excel, PowerPoint).
Additional Job Requirements
Physical ability to perform tasks requiring bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
Ability to move around the store, assist customers and maneuver merchandise when necessary.
About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular serves more than 4 million subscribers with affordable plans, popular phones and devices, and nationwide coverage, backed by top-rated, U.S.-based customer support. Based in Scottsdale, AZ, with 3,000 employees, Consumer Cellular has earned recognition as a leading wireless brand for customer service. The company has been honored as #1 in customer service in its industry and, in 2024, ranked #1 in network coverage and customer satisfaction by the American Customer Satisfaction Index (ACSI). The company has also been featured on the Inc. 5000 list. Consumer Cellular phones, devices and plans are available nationwide through company-owned stores, online at ConsumerCellular.com, by phone, and at leading retailers.
Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) Minimum Salary: $71,400
Maximum Salary: $100,800
Salary range may vary by location. Individual pay is based on skills, experience and other factors. Our Talent Acquisition team can answer questions as you move through the selection process. Benefits include health, life, and other wellbeing programs.
Competitive base pay with potential for shift differential, overtime and bonus pay
Medical, dental and vision insurance
401(k) with company match
Employee wireless plan discounts
PTO after 30-day waiting period
Paid holidays and floating holidays
Flexible Spending Accounts (FSA)
Life and AD&D insurance, Long-Term Disability, Employee Assistance Program
Education reimbursement and employee rewards program
Pre-employment background check and drug screen is required.
Location & Job Details Primary Location: United States-Kansas-Topeka
Job: Retail Management
Schedule: Full-time
Travel: No
Job Posting: Oct 23, 2025
Unposting Date: Oct 29, 2025
#J-18808-Ljbffr