Metropolitan Washington Airports Authority
Emergency Communications Technician II
Metropolitan Washington Airports Authority, Arlington, Virginia, United States, 22201
Compensation Grade:
PS11B
Salary Range:
$28.00-$46.20
Opening Date:
July 29, 2025
Closing Date:
(see posting)
Please Note:
All job announcements close at 11:59 p.m. of the day before the posted closing date.
Overview As an Emergency Communications Technician II, you will receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD). You will communicate with first responders via radio, telephone, and email. The primary communication with the first responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service. This is a full performance Emergency Communications Technician position that includes all aspects of 9-1-1 Communications: Call Taking, VCIN entry and clearing, Police Radio Dispatch and Fire & Rescue Dispatch.
Serves in the Public Safety Communications Center (PSCC) of the Office of Public Safety, located at Ronald Reagan Washington National Airport.
Receives, creates, processes, and relays emergency and non-emergency communications via various public safety communications equipment, and dispatches police, fire, and emergency medical services (EMS) at Airports Authority locations, Dulles Toll Road, Access Road, and to mutual aid jurisdictions. Performs administrative tasks related to national and state law enforcement databases and verbally communicates with First Responders via radio and telephone. Monitors the Airports Authority Security Systems and responds to alarms that are identified as Level One (highest priority). This response includes camera review, contact with the person who set off the alarm, or sending police to resolve the alarm. Performs related functions.
General Responsibilities
Determines the nature of service requested and dispatches police, fire, or EMS units in a fast-paced and stressful atmosphere.
Maintains constant contact with dispatched units and relays information between units, primarily via radio communications.
Maintains contact with dispatched units and relays information between units, as needed.
Coordinates mutual aid responses with participating jurisdictions.
Performs administrative tasks including preparing logs and retrieving data from VCIN, NCIC, and related databases.
Uses proper broadcast procedures and assists emotionally distraught callers as necessary.
Routes and/or re-routes or transfers calls appropriately; provides excellent customer service to all parties.
Performs maintenance on public safety communication equipment and general office equipment.
Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills.
Provides credible testimony in court.
Coordinates multiple tasks simultaneously, including speaking, listening, and typing.
Performs other duties as assigned.
Qualifications
Two years of progressively responsible experience as a public safety dispatcher within the last five years.
Must be able to obtain certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of Date of Hire.
Ability to read and interpret maps to direct dispatched units or answer caller questions.
Knowledge of and ability to apply policies and procedures for the dispatch of police, fire, and EMS units, including basic terminology and mutual aid procedures.
Knowledge of and ability to apply VCIN or NCIC procedures.
Skill in the use of public safety communications equipment in accordance with regulations.
Skill in problem-solving to identify, organize, and process relevant information to solve problems and make recommendations.
Skill in using a computer and modern office software, with emphasis on CAD systems and public safety databases, including a two-way radio system and 9-1-1 telephone system.
Ability to pass an online, computer-administered skills and ability test, and pass a psychological examination.
Ability to speak and write English effectively with clear instructions.
Ability to make detailed analyses of data and information and make recommendations.
Successfully complete the 80-hour Commonwealth of Virginia Telecommunication course.
If new to the Airport Authority, must pass a comprehensive medical examination including drug screening, vision, and a psychological examination.
Preferred Qualifications
Certifications as an NCIC/VCIN Operator.
Experience as a Public Safety Dispatcher (police/fire/EMS) with skill in emergency communications equipment.
Demonstrated ability to read and interpret maps.
NIMS 100 Series Police/Fire training from FEMA EMI.
CPR certification from the American Heart Association (AHA) or equivalent.
AED certification from the American Heart Association (AHA).
Virginia Certified Emergency Communications Officer.
Bachelor's degree in the Emergency Services field.
Education
A high school diploma or a Certificate of General Educational Development (GED).
Certifications and Licenses Required
Certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of the Date of Hire.
Necessary Special Requirements
Works rotating shifts, weekends, holidays, special Airport Events, and during periods of inclement weather. Shift bids are conducted three times a year with placement based on seniority.
May be subject to holdover or recall on a 24-hour basis for essential services and emergencies.
Verbal and written communication with first responders via radio communications in a high-paced environment.
Work performed in a fast-paced, stressful atmosphere with multiple calls during peak periods or emergencies requires multi-tasking.
Ongoing mandatory in-service and specialized training.
Background security investigation will be required for all new hires.
Metropolitan Washington Airports Authority is an Equal Opportunity Employer. Follow us on Twitter @MWAAcareers.
#J-18808-Ljbffr
PS11B
Salary Range:
$28.00-$46.20
Opening Date:
July 29, 2025
Closing Date:
(see posting)
Please Note:
All job announcements close at 11:59 p.m. of the day before the posted closing date.
Overview As an Emergency Communications Technician II, you will receive and create calls for service, both emergency and non-emergency, and enter them into the Computer Aided Dispatch (CAD). You will communicate with first responders via radio, telephone, and email. The primary communication with the first responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service. This is a full performance Emergency Communications Technician position that includes all aspects of 9-1-1 Communications: Call Taking, VCIN entry and clearing, Police Radio Dispatch and Fire & Rescue Dispatch.
Serves in the Public Safety Communications Center (PSCC) of the Office of Public Safety, located at Ronald Reagan Washington National Airport.
Receives, creates, processes, and relays emergency and non-emergency communications via various public safety communications equipment, and dispatches police, fire, and emergency medical services (EMS) at Airports Authority locations, Dulles Toll Road, Access Road, and to mutual aid jurisdictions. Performs administrative tasks related to national and state law enforcement databases and verbally communicates with First Responders via radio and telephone. Monitors the Airports Authority Security Systems and responds to alarms that are identified as Level One (highest priority). This response includes camera review, contact with the person who set off the alarm, or sending police to resolve the alarm. Performs related functions.
General Responsibilities
Determines the nature of service requested and dispatches police, fire, or EMS units in a fast-paced and stressful atmosphere.
Maintains constant contact with dispatched units and relays information between units, primarily via radio communications.
Maintains contact with dispatched units and relays information between units, as needed.
Coordinates mutual aid responses with participating jurisdictions.
Performs administrative tasks including preparing logs and retrieving data from VCIN, NCIC, and related databases.
Uses proper broadcast procedures and assists emotionally distraught callers as necessary.
Routes and/or re-routes or transfers calls appropriately; provides excellent customer service to all parties.
Performs maintenance on public safety communication equipment and general office equipment.
Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills.
Provides credible testimony in court.
Coordinates multiple tasks simultaneously, including speaking, listening, and typing.
Performs other duties as assigned.
Qualifications
Two years of progressively responsible experience as a public safety dispatcher within the last five years.
Must be able to obtain certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of Date of Hire.
Ability to read and interpret maps to direct dispatched units or answer caller questions.
Knowledge of and ability to apply policies and procedures for the dispatch of police, fire, and EMS units, including basic terminology and mutual aid procedures.
Knowledge of and ability to apply VCIN or NCIC procedures.
Skill in the use of public safety communications equipment in accordance with regulations.
Skill in problem-solving to identify, organize, and process relevant information to solve problems and make recommendations.
Skill in using a computer and modern office software, with emphasis on CAD systems and public safety databases, including a two-way radio system and 9-1-1 telephone system.
Ability to pass an online, computer-administered skills and ability test, and pass a psychological examination.
Ability to speak and write English effectively with clear instructions.
Ability to make detailed analyses of data and information and make recommendations.
Successfully complete the 80-hour Commonwealth of Virginia Telecommunication course.
If new to the Airport Authority, must pass a comprehensive medical examination including drug screening, vision, and a psychological examination.
Preferred Qualifications
Certifications as an NCIC/VCIN Operator.
Experience as a Public Safety Dispatcher (police/fire/EMS) with skill in emergency communications equipment.
Demonstrated ability to read and interpret maps.
NIMS 100 Series Police/Fire training from FEMA EMI.
CPR certification from the American Heart Association (AHA) or equivalent.
AED certification from the American Heart Association (AHA).
Virginia Certified Emergency Communications Officer.
Bachelor's degree in the Emergency Services field.
Education
A high school diploma or a Certificate of General Educational Development (GED).
Certifications and Licenses Required
Certification as a VCIN Operator or obtain or recertify VCIN Operator certification within six months of the Date of Hire.
Necessary Special Requirements
Works rotating shifts, weekends, holidays, special Airport Events, and during periods of inclement weather. Shift bids are conducted three times a year with placement based on seniority.
May be subject to holdover or recall on a 24-hour basis for essential services and emergencies.
Verbal and written communication with first responders via radio communications in a high-paced environment.
Work performed in a fast-paced, stressful atmosphere with multiple calls during peak periods or emergencies requires multi-tasking.
Ongoing mandatory in-service and specialized training.
Background security investigation will be required for all new hires.
Metropolitan Washington Airports Authority is an Equal Opportunity Employer. Follow us on Twitter @MWAAcareers.
#J-18808-Ljbffr