Sertoma Star Services
Director of Quality Improvement
At Sertoma Star Services we empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. We serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs across South Chicagoland and Northwest Indiana.
Pay Range Base pay range
– $75,000.00/yr – $100,000.00/yr. Your actual pay will be based on your skills and experience; talk with your recruiter for details.
Position Details Department : Quality Management
Status : Full-time
About the Role The Director of Quality Improvement leads strategic oversight and continuous improvement of quality systems across our Illinois and Indiana IDD services and Illinois Community Mental Health Center (CMHC) programs. The role ensures compliance with regulatory and contractual requirements, including Illinois Department of Human Services (IDHS), Indiana Division of Disability and Rehabilitative Services (DDRS), Office of the Inspector General (OIG), and accreditation standards from the Council on Quality and Leadership (CQL). The Director champions a person‑centered culture, data‑driven decision making, and organizational accountability.
Responsibilities
Develop, implement, and monitor Quality Assurance and Performance Improvement (QAPI) plans in alignment with IDHS, OIG, and CQL standards.
Oversee internal audits, compliance reviews, program evaluations, and corrective action plans to ensure continuous quality improvement.
Lead and manage CQL accreditation activities, including coordination of Personal Outcome Measures® interviews, Basic Assurances® implementation, and organizational self‑assessment.
Provide oversight and coordination of incident management and reporting systems, ensuring full compliance with Illinois CIRAs, OIG, and Indiana BDDS incident reporting requirements.
Serve as the agency’s lead for OIG audits, compliance oversight, and follow‑up on investigative outcomes.
Lead the Human Rights Committee (HRC), ensuring appropriate review of restrictive interventions and safeguarding of individual rights.
Collaborate with program leadership and direct support teams to review data trends, identify risks, and implement proactive, person‑centered solutions.
Facilitate staff training and development on quality standards, rights protections, documentation, incident reporting, and best practices for service delivery.
Conduct root cause analyses and guide systemic improvements in response to critical incidents, audit findings, or service gaps.
Supervise quality assurance and compliance staff and build a culture of continuous learning and accountability.
Provide regular reports and data‑driven updates to executive leadership, funding entities, and oversight bodies.
Advocate for consumers to ensure their rights are respected.
Develop, implement, and maintain efficient quality improvement systems that rely on staff input, data analysis, and feedback loops to inform improvement opportunities.
Lead all internal and external audits, including CQL, BALC, and BQM reviews, and coordinate improvement plans as needed.
Create, review and update key quality and compliance policies and procedures.
Demonstrate ability to independently monitor work and meet multiple deadlines.
Qualifications
Minimum 5 years of Quality Improvement leadership experience.
Extensive knowledge of Illinois DHS regulations, Indiana DDRS guidelines, CQL standards, and OIG investigative procedures.
Strong analytical, project management, and decision‑making skills.
Excellent communication, presentation, and leadership abilities.
Commitment to a person‑centered, data‑driven, values‑based approach to service delivery.
Excellent computer proficiency using a variety of software and web‑based applications.
Valid driver’s license and proof of insurance.
Benefits
Generous paid time off
13 paid holidays
Medical/Dental/Vision Insurance Plans
Employer‑paid Basic Life/AD&D and Long‑Term Disability insurance
Employee Assistance Program
403(b) with company match
Tuition assistance
Eligibility for Public Service Loan Forgiveness
Ongoing training and development opportunities
Health, Safety, and Culture Sertoma Star is an equal‑opportunity employer that embraces the uniqueness of every person. We foster an environment respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open‑door, team‑building concept supports both agency goals and employee success.
Seniority Level
Director
Employment Type
Full‑time
Job Function
Quality Assurance
Industries
Individual and Family Services
Referrals increase your chances of interviewing at Sertoma Star Services by 2x.
Get notified about new Director of Quality Improvement jobs in
Alsip, IL .
#J-18808-Ljbffr
Pay Range Base pay range
– $75,000.00/yr – $100,000.00/yr. Your actual pay will be based on your skills and experience; talk with your recruiter for details.
Position Details Department : Quality Management
Status : Full-time
About the Role The Director of Quality Improvement leads strategic oversight and continuous improvement of quality systems across our Illinois and Indiana IDD services and Illinois Community Mental Health Center (CMHC) programs. The role ensures compliance with regulatory and contractual requirements, including Illinois Department of Human Services (IDHS), Indiana Division of Disability and Rehabilitative Services (DDRS), Office of the Inspector General (OIG), and accreditation standards from the Council on Quality and Leadership (CQL). The Director champions a person‑centered culture, data‑driven decision making, and organizational accountability.
Responsibilities
Develop, implement, and monitor Quality Assurance and Performance Improvement (QAPI) plans in alignment with IDHS, OIG, and CQL standards.
Oversee internal audits, compliance reviews, program evaluations, and corrective action plans to ensure continuous quality improvement.
Lead and manage CQL accreditation activities, including coordination of Personal Outcome Measures® interviews, Basic Assurances® implementation, and organizational self‑assessment.
Provide oversight and coordination of incident management and reporting systems, ensuring full compliance with Illinois CIRAs, OIG, and Indiana BDDS incident reporting requirements.
Serve as the agency’s lead for OIG audits, compliance oversight, and follow‑up on investigative outcomes.
Lead the Human Rights Committee (HRC), ensuring appropriate review of restrictive interventions and safeguarding of individual rights.
Collaborate with program leadership and direct support teams to review data trends, identify risks, and implement proactive, person‑centered solutions.
Facilitate staff training and development on quality standards, rights protections, documentation, incident reporting, and best practices for service delivery.
Conduct root cause analyses and guide systemic improvements in response to critical incidents, audit findings, or service gaps.
Supervise quality assurance and compliance staff and build a culture of continuous learning and accountability.
Provide regular reports and data‑driven updates to executive leadership, funding entities, and oversight bodies.
Advocate for consumers to ensure their rights are respected.
Develop, implement, and maintain efficient quality improvement systems that rely on staff input, data analysis, and feedback loops to inform improvement opportunities.
Lead all internal and external audits, including CQL, BALC, and BQM reviews, and coordinate improvement plans as needed.
Create, review and update key quality and compliance policies and procedures.
Demonstrate ability to independently monitor work and meet multiple deadlines.
Qualifications
Minimum 5 years of Quality Improvement leadership experience.
Extensive knowledge of Illinois DHS regulations, Indiana DDRS guidelines, CQL standards, and OIG investigative procedures.
Strong analytical, project management, and decision‑making skills.
Excellent communication, presentation, and leadership abilities.
Commitment to a person‑centered, data‑driven, values‑based approach to service delivery.
Excellent computer proficiency using a variety of software and web‑based applications.
Valid driver’s license and proof of insurance.
Benefits
Generous paid time off
13 paid holidays
Medical/Dental/Vision Insurance Plans
Employer‑paid Basic Life/AD&D and Long‑Term Disability insurance
Employee Assistance Program
403(b) with company match
Tuition assistance
Eligibility for Public Service Loan Forgiveness
Ongoing training and development opportunities
Health, Safety, and Culture Sertoma Star is an equal‑opportunity employer that embraces the uniqueness of every person. We foster an environment respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open‑door, team‑building concept supports both agency goals and employee success.
Seniority Level
Director
Employment Type
Full‑time
Job Function
Quality Assurance
Industries
Individual and Family Services
Referrals increase your chances of interviewing at Sertoma Star Services by 2x.
Get notified about new Director of Quality Improvement jobs in
Alsip, IL .
#J-18808-Ljbffr