North Star Behavioral Health
Desktop Support Tech II
North Star Behavioral Health, Anchorage, Alaska, United States, 99507
Desktop Support Tech II – North Star Behavioral Health
Responsibilities include supporting desktop computers, peripheral equipment, and related applications. The role involves troubleshooting software and hardware issues, managing user accounts, maintaining networking and communication systems, and ensuring equipment and software are up to date.
Responsibilities
Assists staff with installation, configuration, inspection, troubleshooting, cleaning, and repair of desktop computers, peripherals, and software.
Manages system accounts and assists in creation or disabling of corporate accounts.
Controls building access badges, including creation, disabling and yearly badge audit.
Controls video management hardware and software, installing and repairing devices.
Maintains LAN/WAN networks, telephone systems, and overhead paging cabling and hardware.
Uses network monitoring tools to troubleshoot, diagnose and repair network devices.
Collaborates with vendors for printer/copier services and support; facilitates networking and adding devices to the server.
Trains and orients staff on hardware and software; works with procurement to maintain inventory and licensing; prepares manuals and user guides.
Applies systems analysis techniques to determine hardware/software specifications.
Designs, documents and modifies computer programs related to operating systems.
Works with the BHIS Help Desk or vendor support to resolve technical problems.
Recommends and performs upgrades on systems and recommends new software and hardware.
Works with UHS‑BH Corp IT on procurement and cost‑effective solutions.
Maintains cleanliness and organization of the IT Communication room(s).
Serves as liaison between IT and each facility, reporting progress to leadership.
Provides off‑hour support as needed.
Performs other duties as assigned.
Qualifications
High school diploma or equivalent AND at least 3 years of experience supporting Windows 10 on desktops and laptops.
Modern Desktop Administrator Associate certification required within 90 days of hire.
CompTIA A+ and/or Network+ preferred.
Experience troubleshooting hardware on desktop/laptop PCs in a Windows AD environment.
Experience installing software, patches and updates on desktops, laptops and servers.
Experience troubleshooting basic network, software and printing problems.
Customer Service experience required.
Project management experience preferred.
Skills & Knowledge
Ability to work with minimal supervision.
Ability to work under stressful conditions.
Strong communication and written skills.
Working knowledge of computers.
Minimum Requirements
Complete new hire requirements such as State of Alaska background check and drug testing.
Demonstrate required training within the first 3 months.
Complete annual mandatory in‑services.
Undergo tuberculosis testing as required.
Work Environment Work is performed in a psychiatric hospital setting with potential exposure to aggressive patients. Shifts may include day, evening, night, weekend and holidays. Employees may be exposed to bloodborne pathogens and loud noise. Physical demands include standing or sitting for long periods, lifting up to 50 pounds, using hand tools, climbing ladders and operating contact equipment.
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Responsibilities include supporting desktop computers, peripheral equipment, and related applications. The role involves troubleshooting software and hardware issues, managing user accounts, maintaining networking and communication systems, and ensuring equipment and software are up to date.
Responsibilities
Assists staff with installation, configuration, inspection, troubleshooting, cleaning, and repair of desktop computers, peripherals, and software.
Manages system accounts and assists in creation or disabling of corporate accounts.
Controls building access badges, including creation, disabling and yearly badge audit.
Controls video management hardware and software, installing and repairing devices.
Maintains LAN/WAN networks, telephone systems, and overhead paging cabling and hardware.
Uses network monitoring tools to troubleshoot, diagnose and repair network devices.
Collaborates with vendors for printer/copier services and support; facilitates networking and adding devices to the server.
Trains and orients staff on hardware and software; works with procurement to maintain inventory and licensing; prepares manuals and user guides.
Applies systems analysis techniques to determine hardware/software specifications.
Designs, documents and modifies computer programs related to operating systems.
Works with the BHIS Help Desk or vendor support to resolve technical problems.
Recommends and performs upgrades on systems and recommends new software and hardware.
Works with UHS‑BH Corp IT on procurement and cost‑effective solutions.
Maintains cleanliness and organization of the IT Communication room(s).
Serves as liaison between IT and each facility, reporting progress to leadership.
Provides off‑hour support as needed.
Performs other duties as assigned.
Qualifications
High school diploma or equivalent AND at least 3 years of experience supporting Windows 10 on desktops and laptops.
Modern Desktop Administrator Associate certification required within 90 days of hire.
CompTIA A+ and/or Network+ preferred.
Experience troubleshooting hardware on desktop/laptop PCs in a Windows AD environment.
Experience installing software, patches and updates on desktops, laptops and servers.
Experience troubleshooting basic network, software and printing problems.
Customer Service experience required.
Project management experience preferred.
Skills & Knowledge
Ability to work with minimal supervision.
Ability to work under stressful conditions.
Strong communication and written skills.
Working knowledge of computers.
Minimum Requirements
Complete new hire requirements such as State of Alaska background check and drug testing.
Demonstrate required training within the first 3 months.
Complete annual mandatory in‑services.
Undergo tuberculosis testing as required.
Work Environment Work is performed in a psychiatric hospital setting with potential exposure to aggressive patients. Shifts may include day, evening, night, weekend and holidays. Employees may be exposed to bloodborne pathogens and loud noise. Physical demands include standing or sitting for long periods, lifting up to 50 pounds, using hand tools, climbing ladders and operating contact equipment.
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