The Kendall Group
Customer Specialist - Merlo Energy
The Kendall Group, Charlotte, North Carolina, United States, 28245
Customer Specialist - Merlo Energy
Charlotte, NC Overview
About Kendall Group Merlo Energy, a member of The Kendall Group seeks a talented, creative, self-motivated individual for a Customer Specialist. The Kendall Group is comprised of eight divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Role Summary
Reporting to the Sales Manager, the Customer Specialist is a key member of the Merlo Sales team. The person in this role is responsible for establishing and nurturing relationships with distributors, engineers, and end users. This role involves promoting products or services, understanding client needs, and collaborating with internal teams to meet sales targets. Effective communication, market analysis, and strategic planning are crucial to drive business growth and ensure customer satisfaction. Exciting work you will do
The essential duties and responsibilities of the Customer Specialist will consist of, but are not limited to, the following: Generate profitable orders and meet or exceed the annual sales targets Create and implement sales strategies for development of the territory assigned to you Establish a relationship of trust and confidence between Merlo Energy, manufacturers, and customers Ensure that field activities, such as customer visits and walk-about surveys, are properly planned, organized, and executed to achieve maximum productivity and effectiveness Monitor all quotations generated, ensure that they are professionally followed-up to maximize sales For any unconverted quotations, be fully aware of the reasons and therefore recommend the changes required to ensure that future quotations have a higher chance of being converted to orders Regularly analyze your field activities, determine the improvements required, thereafter act on them, to bring about a high level of productivity and efficiency Continually search for new prospects, to expand your customer base and to fully exploit any sales opportunities within your assigned area Develop a full understanding of the customer base allocated to you and to be aware of the market activities and the competition within this segment Identify the sales opportunities and work earnestly to convert them into orders Continually upgrade oneself through company conducted or company-sponsored training and self-study to maintain a high standard of product knowledge and selling techniques Apply the knowledge attained by making technical proposals and highlighting the benefits as well as improvements to plant efficiency to customers and prospects Perform other duties as assigned Competencies you possess
Service Excellence Results, Action Oriented Accountability and Responsibility Understanding Others, Listening Teamwork and collaboration Priority Setting Problem Solving Time management What youll need
Experience:
3 years' sales experience Education:
High School diploma or equivalent Analytics/Computer Skills:
Experience working with MS Office, especially Excel; mechanical aptitude; technical knowledge of institutional systems and applications Organization Skills:
Highly organized and detail-oriented; Cross-functional skills:
Ability to work well cross-functionally; provide excellent internal and external customer service; Excellent presentation skills Communication Skills:
Excellent verbal and written communication skills; strong negotiating and sales planning skills Physical, Mental and Visual Skills:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Frequent sitting, driving, and getting in and out of a vehicle Ability to see/sit/stand/walk/talk and hear Ability to be on your feet for 8 hours a day Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel Physical Environment:
Normal office environment; warehouse, fabrication environment and exposure to moving equipment Travel:
Willing to travel up to 25%, minimal overnight Driver's License:
Must possess and maintain a valid driver's license Qualifications we prefer but dont require
Work Experience:
bachelors degree in engineering or business The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
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Charlotte, NC Overview
About Kendall Group Merlo Energy, a member of The Kendall Group seeks a talented, creative, self-motivated individual for a Customer Specialist. The Kendall Group is comprised of eight divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Role Summary
Reporting to the Sales Manager, the Customer Specialist is a key member of the Merlo Sales team. The person in this role is responsible for establishing and nurturing relationships with distributors, engineers, and end users. This role involves promoting products or services, understanding client needs, and collaborating with internal teams to meet sales targets. Effective communication, market analysis, and strategic planning are crucial to drive business growth and ensure customer satisfaction. Exciting work you will do
The essential duties and responsibilities of the Customer Specialist will consist of, but are not limited to, the following: Generate profitable orders and meet or exceed the annual sales targets Create and implement sales strategies for development of the territory assigned to you Establish a relationship of trust and confidence between Merlo Energy, manufacturers, and customers Ensure that field activities, such as customer visits and walk-about surveys, are properly planned, organized, and executed to achieve maximum productivity and effectiveness Monitor all quotations generated, ensure that they are professionally followed-up to maximize sales For any unconverted quotations, be fully aware of the reasons and therefore recommend the changes required to ensure that future quotations have a higher chance of being converted to orders Regularly analyze your field activities, determine the improvements required, thereafter act on them, to bring about a high level of productivity and efficiency Continually search for new prospects, to expand your customer base and to fully exploit any sales opportunities within your assigned area Develop a full understanding of the customer base allocated to you and to be aware of the market activities and the competition within this segment Identify the sales opportunities and work earnestly to convert them into orders Continually upgrade oneself through company conducted or company-sponsored training and self-study to maintain a high standard of product knowledge and selling techniques Apply the knowledge attained by making technical proposals and highlighting the benefits as well as improvements to plant efficiency to customers and prospects Perform other duties as assigned Competencies you possess
Service Excellence Results, Action Oriented Accountability and Responsibility Understanding Others, Listening Teamwork and collaboration Priority Setting Problem Solving Time management What youll need
Experience:
3 years' sales experience Education:
High School diploma or equivalent Analytics/Computer Skills:
Experience working with MS Office, especially Excel; mechanical aptitude; technical knowledge of institutional systems and applications Organization Skills:
Highly organized and detail-oriented; Cross-functional skills:
Ability to work well cross-functionally; provide excellent internal and external customer service; Excellent presentation skills Communication Skills:
Excellent verbal and written communication skills; strong negotiating and sales planning skills Physical, Mental and Visual Skills:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Frequent sitting, driving, and getting in and out of a vehicle Ability to see/sit/stand/walk/talk and hear Ability to be on your feet for 8 hours a day Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel Physical Environment:
Normal office environment; warehouse, fabrication environment and exposure to moving equipment Travel:
Willing to travel up to 25%, minimal overnight Driver's License:
Must possess and maintain a valid driver's license Qualifications we prefer but dont require
Work Experience:
bachelors degree in engineering or business The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
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