Chick-fil-A
Safety, Quality, and Environmental Manager
Chick-fil-A, Winter Haven, Florida, United States, 33884
Overview
The Safety, Quality and Compliance (SQC) Leader will lead food safety, quality, safety, regulatory compliance, risk management, contingency planning, contingency execution and training at the new Chick-fil-A Supply Distribution Center (DC) in Winter Haven, FL (4050 Logistics Parkway, Winter Haven, FL 33884). This individual will help lead a workforce distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the region. Supported by the SQC Specialist, the SQC Leader will create safety, quality, and compliance standards, processes, and trainings that meet the needs of the organization, working closely with SQC leaders at Chick-fil-A Supply and Chick-fil-A, Inc. This person will help drive continued innovation at an operation like no other in the food service industry. The SQC Leader will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities. Most importantly, the SQC Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.
About Chick-fil-A Supply Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.
Responsibilities General:
Lead all safety, quality and compliance activities at a large-scale food service distribution center operation and in-house fleet
Implement, manage, and improve distribution center and fleet FSQA (Food Safety Quality Assurance), EHS (Environmental, Health & Safety), and security operations
Evaluate and mitigate risks at the DC, establish contingency plans where necessary
Serve as the DC expert in HACCP, material handling equipment (MHE) certifications, stock recovery and sustainability
Ensure Chick-fil-A Supply operations and policies comply with all governmental regulations, including but not limited to compliance with FDA, USDA, DOT, FMCSA, OSHA and EPA regulations
Lead DC contingency planning for recalls, withdrawals, disasters, etc.
Deliver high quality, up to date FSQA, EHS, and Security training to team members, drivers, navigators, and leaders
Perform site and fleet level FSQA, EHS, and security monitoring inclusive of KPI management reporting (e.g., OSHA 300)
Lead FSQA, EHS, and security risk-based incident investigations at the DC
Perform DC site level and Driver/Navigator on-the-road behavioral observations
Serve as the DC and Fleet point-of-contact for FSQA and EHS regulatory and voluntary inspections, contractor and employee concerns
Oversee all quality checks on received product and liaison with CFA, Inc. for recalls and withdrawals
Support innovation in the distribution center operation
Support organizational growth and future distribution center openers by participating in interview events, training/onboarding and providing temporary SQC support, if needed.
Complete other activities as deemed valuable by the organization
Relationship Management:
Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
Demonstrate the ability to value both relationships and results and to put others above themselves
Recruit, train, and develop a strong team
Minimum Qualifications
Bachelor's degree
5 years of EHS and FSQA experience in a food distribution or manufacturing environment
Demonstrate functional knowledge and expertise in distribution:
Standards, processes, systems and contingencies related to food safety, general safety, quality specifications, and all relevant laws and regulations
Compliance and risk performance metrics, measurement and enforcement
Employee training programs
24 hours of formal safety training each year for the past five years
Knowledge of innovations in risk management, contingency planning and contingency execution
Understanding of safety principles and loss prevention and reduction theories and practices
Experience with accident investigations, including auditing and monitoring procedures
Exceptional organization, attention to detail, and communication skills
Excellent business communication and presentation skills
Proficient in Microsoft Word, Excel, and Outlook
Preferred Qualifications
Active HACCP, PCQI, CSP or similar certifications
Excellent knowledge of OSHA, EPA, FDA, DOT and FMCSA regulations
Working knowledge of supply chain innovations
Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
Demonstrated ability leading in distribution center
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About Chick-fil-A Supply Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.
Responsibilities General:
Lead all safety, quality and compliance activities at a large-scale food service distribution center operation and in-house fleet
Implement, manage, and improve distribution center and fleet FSQA (Food Safety Quality Assurance), EHS (Environmental, Health & Safety), and security operations
Evaluate and mitigate risks at the DC, establish contingency plans where necessary
Serve as the DC expert in HACCP, material handling equipment (MHE) certifications, stock recovery and sustainability
Ensure Chick-fil-A Supply operations and policies comply with all governmental regulations, including but not limited to compliance with FDA, USDA, DOT, FMCSA, OSHA and EPA regulations
Lead DC contingency planning for recalls, withdrawals, disasters, etc.
Deliver high quality, up to date FSQA, EHS, and Security training to team members, drivers, navigators, and leaders
Perform site and fleet level FSQA, EHS, and security monitoring inclusive of KPI management reporting (e.g., OSHA 300)
Lead FSQA, EHS, and security risk-based incident investigations at the DC
Perform DC site level and Driver/Navigator on-the-road behavioral observations
Serve as the DC and Fleet point-of-contact for FSQA and EHS regulatory and voluntary inspections, contractor and employee concerns
Oversee all quality checks on received product and liaison with CFA, Inc. for recalls and withdrawals
Support innovation in the distribution center operation
Support organizational growth and future distribution center openers by participating in interview events, training/onboarding and providing temporary SQC support, if needed.
Complete other activities as deemed valuable by the organization
Relationship Management:
Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
Demonstrate the ability to value both relationships and results and to put others above themselves
Recruit, train, and develop a strong team
Minimum Qualifications
Bachelor's degree
5 years of EHS and FSQA experience in a food distribution or manufacturing environment
Demonstrate functional knowledge and expertise in distribution:
Standards, processes, systems and contingencies related to food safety, general safety, quality specifications, and all relevant laws and regulations
Compliance and risk performance metrics, measurement and enforcement
Employee training programs
24 hours of formal safety training each year for the past five years
Knowledge of innovations in risk management, contingency planning and contingency execution
Understanding of safety principles and loss prevention and reduction theories and practices
Experience with accident investigations, including auditing and monitoring procedures
Exceptional organization, attention to detail, and communication skills
Excellent business communication and presentation skills
Proficient in Microsoft Word, Excel, and Outlook
Preferred Qualifications
Active HACCP, PCQI, CSP or similar certifications
Excellent knowledge of OSHA, EPA, FDA, DOT and FMCSA regulations
Working knowledge of supply chain innovations
Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
Demonstrated ability leading in distribution center
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