Fix Supply LLC
Nationwide Industrial MRO Distributor is expanding into new geographies and seeking an experienced Outside Sales Representative responsible for Business Development, Account Management, and Sales Execution across a geographic territory. High level of autonomy to own and grow a book of business with uncapped commission potential.
Location: Troy, NY
About Us
Fix Supply is a broadline distributor of Industrial MRO products offering high-quality industrial supplies and services to a broad range of customers across the US. We offer a “one‑stop shop” experience for customers through our broad assortment of over 150,000 industrial MRO products ranging from raw materials to fasteners to lubricants to power transmission. While we primarily go‑to‑market via our e‑commerce presence at fixsupply.com, we’re seeking to grow our in‑person high‑touch outside sales presence in a number of select geographies. About the Role
The Outside Sales Representative (“OSR”) will be responsible for prospecting and lead‑generation of new customers, serving and managing existing customer accounts, and executing sales. The OSR will represent Fix Supply to customers across a geographic territory and collaborate with existing sales, customer service, and warehouse teams to deliver exceptional sales fulfillment and service to customers. Responsibilities
Prospecting & Lead Generation
Independently identify, research, and outreach to potential new customer leads and establish a relationship. Build and execute a repeatable outbound lead‑generation process. Visit customer locations and conduct customer discovery on customer leads that have been developed by our Inside Sales & Marketing teams. Follow‑up on any inbound sales leads. Answer questions, deliver pitches, and demonstrate features as part of continuous Business Development. Gather market intelligence from customers, competitors, industry and communicate insights and adjust sales process as necessary. Account Management
Build and maintain long‑term relationships with customers Serve as the primary point of contact for all customer requests and collaborate with other functional teams to route the customer requests to the right place. Own customer success and continuously look for opportunities to deliver additional value to customer accounts. Sales Execution
Understand customer dynamics to negotiate and structure competitive pricing, terms, and delivery in a way that supports closing sales. Achieve sales quotas and have a solid grasp of sales funnel to support sales forecasting efforts. Cross‑Functional Collaboration
Work closely with inside sales reps, customer service, purchasing, and operations teams to ensure smooth order fulfillment. Coordinate with marketing & product teams to align on branding, messaging and product offering. Requirements
Previous experience in Industrial MRO sales including existing knowledge about a product category that Fix Supply offers (e.g. Power Transmission, Fasteners, Electrical, etc.) Fluent in prospecting and sales techniques and methods. Demonstrated entrepreneurship and creativity in sales process – a “go‑getter” to close the deal. deal but not required to bring an existing book of business or warm sales contacts Ability to travel frequently within the geographic territory. Expectations
Dedication to “best‑in‑class” customer service and willingness to go above and beyond for customers Strong interpersonal and communication skills. Ability to connect with a diverse range of customers. Self‑motivated and a high‑level of ownership to deliver proactively. Communicate transparently and efficiently about good and bad news. Operate with no surprises. Be open to receiving and providing feedback, flexible and receptive to adjust to achieve growth Reports To
Sales Manager Compensation & Benefits
Uncapped Commission Plan as well as a baseline‑level of guaranteed compensation dependent on the level of the candidate and expected ramp up period 401(k) with employer match Medical, dental, vision, short‑term and long‑term disability, and life insurance benefits Paid time off Flexible work from home options available.
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Fix Supply is a broadline distributor of Industrial MRO products offering high-quality industrial supplies and services to a broad range of customers across the US. We offer a “one‑stop shop” experience for customers through our broad assortment of over 150,000 industrial MRO products ranging from raw materials to fasteners to lubricants to power transmission. While we primarily go‑to‑market via our e‑commerce presence at fixsupply.com, we’re seeking to grow our in‑person high‑touch outside sales presence in a number of select geographies. About the Role
The Outside Sales Representative (“OSR”) will be responsible for prospecting and lead‑generation of new customers, serving and managing existing customer accounts, and executing sales. The OSR will represent Fix Supply to customers across a geographic territory and collaborate with existing sales, customer service, and warehouse teams to deliver exceptional sales fulfillment and service to customers. Responsibilities
Prospecting & Lead Generation
Independently identify, research, and outreach to potential new customer leads and establish a relationship. Build and execute a repeatable outbound lead‑generation process. Visit customer locations and conduct customer discovery on customer leads that have been developed by our Inside Sales & Marketing teams. Follow‑up on any inbound sales leads. Answer questions, deliver pitches, and demonstrate features as part of continuous Business Development. Gather market intelligence from customers, competitors, industry and communicate insights and adjust sales process as necessary. Account Management
Build and maintain long‑term relationships with customers Serve as the primary point of contact for all customer requests and collaborate with other functional teams to route the customer requests to the right place. Own customer success and continuously look for opportunities to deliver additional value to customer accounts. Sales Execution
Understand customer dynamics to negotiate and structure competitive pricing, terms, and delivery in a way that supports closing sales. Achieve sales quotas and have a solid grasp of sales funnel to support sales forecasting efforts. Cross‑Functional Collaboration
Work closely with inside sales reps, customer service, purchasing, and operations teams to ensure smooth order fulfillment. Coordinate with marketing & product teams to align on branding, messaging and product offering. Requirements
Previous experience in Industrial MRO sales including existing knowledge about a product category that Fix Supply offers (e.g. Power Transmission, Fasteners, Electrical, etc.) Fluent in prospecting and sales techniques and methods. Demonstrated entrepreneurship and creativity in sales process – a “go‑getter” to close the deal. deal but not required to bring an existing book of business or warm sales contacts Ability to travel frequently within the geographic territory. Expectations
Dedication to “best‑in‑class” customer service and willingness to go above and beyond for customers Strong interpersonal and communication skills. Ability to connect with a diverse range of customers. Self‑motivated and a high‑level of ownership to deliver proactively. Communicate transparently and efficiently about good and bad news. Operate with no surprises. Be open to receiving and providing feedback, flexible and receptive to adjust to achieve growth Reports To
Sales Manager Compensation & Benefits
Uncapped Commission Plan as well as a baseline‑level of guaranteed compensation dependent on the level of the candidate and expected ramp up period 401(k) with employer match Medical, dental, vision, short‑term and long‑term disability, and life insurance benefits Paid time off Flexible work from home options available.
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