Omni Hotels & Resorts
Assistant Front Office Manager
Omni Hotels & Resorts, Los Angeles, California, United States, 90079
Assistant Front Office Manager
Omni Hotels & Resorts
Los Angeles
Overview From sunny beaches to world‑class entertainment, the city of Los Angeles is a great place to live, work and play. The four‑diamond Omni Los Angeles Hotel is located in downtown’s cultural district, adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations. Currently ranked #1 by TripAdvisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, empowering every associate to do their best to ensure our guests feel comfortable and appreciated. If you are a friendly, motivated individual with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.
Job Description To work closely with the Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency.
Responsibilities
Ensure all needed reports and checklists are run and completed.
Continue training with all associates.
Communicate with all department managers on a continuing basis, especially with Night Audit each evening/morning.
Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and troubleshooting.
Complete weekly supply inventories to ensure adequate pars.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day, i.e., V.I.P.’s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete check‑out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility.
Possess a thorough familiarity with the Select Guest program and provide required Select Guest training to staff.
Assure knowledge and training of Marketing Programs of company and hotel.
Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Provide ongoing and required training to Front Office associates.
Supervise and provide feedback to Front Office associates to provide excellent guest service.
Act as manager on duty.
Respond to any reasonable task as assigned by management.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following requirements are representative of the knowledge, skill, and/or ability required.
A minimum of two (2) years’ front office and supervisory experience in a full-service hotel.
Must have a flexible schedule and be available to work weekends, holidays and nights.
Must have exceptional customer service skills.
Exceptional knowledge and understanding of front office operations, including cash handling, accurate mathematical calculations, check‑in, check‑out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards.
Strong organizational skills with the ability to multi‑task and provide guest follow‑up in a fast‑paced environment.
Physical Requirements Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
Compensation Pay: $72,000 to $76,000 annualized salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
EEO Statement Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
Special Assistance If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
applicationassistance@omnihotels.com .
#J-18808-Ljbffr
Los Angeles
Overview From sunny beaches to world‑class entertainment, the city of Los Angeles is a great place to live, work and play. The four‑diamond Omni Los Angeles Hotel is located in downtown’s cultural district, adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations. Currently ranked #1 by TripAdvisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, empowering every associate to do their best to ensure our guests feel comfortable and appreciated. If you are a friendly, motivated individual with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.
Job Description To work closely with the Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency.
Responsibilities
Ensure all needed reports and checklists are run and completed.
Continue training with all associates.
Communicate with all department managers on a continuing basis, especially with Night Audit each evening/morning.
Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and troubleshooting.
Complete weekly supply inventories to ensure adequate pars.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day, i.e., V.I.P.’s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete check‑out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility.
Possess a thorough familiarity with the Select Guest program and provide required Select Guest training to staff.
Assure knowledge and training of Marketing Programs of company and hotel.
Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Provide ongoing and required training to Front Office associates.
Supervise and provide feedback to Front Office associates to provide excellent guest service.
Act as manager on duty.
Respond to any reasonable task as assigned by management.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following requirements are representative of the knowledge, skill, and/or ability required.
A minimum of two (2) years’ front office and supervisory experience in a full-service hotel.
Must have a flexible schedule and be available to work weekends, holidays and nights.
Must have exceptional customer service skills.
Exceptional knowledge and understanding of front office operations, including cash handling, accurate mathematical calculations, check‑in, check‑out, walk procedures, managing room availability, upsell procedures, special needs of VIP guests, room assignments, and safety standards.
Strong organizational skills with the ability to multi‑task and provide guest follow‑up in a fast‑paced environment.
Physical Requirements Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
Compensation Pay: $72,000 to $76,000 annualized salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
EEO Statement Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
Special Assistance If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
applicationassistance@omnihotels.com .
#J-18808-Ljbffr