Connected Technology, LLC
MSP L2+ Help Desk Support/Field Service - IT Technician
Connected Technology, LLC, Hauppauge, New York, United States, 11788
Overview
We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks. Responsibilities
Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements And Qualifications
At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience Cisco and Meraki experience Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities And Skills
Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here
We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge. Seniority level : Mid-Senior level Employment type : Full-time Job function : Other Referrals increase your chances of interviewing at Connected Technology, LLC by 2x Westport, CT $90,000.00-$100,000.00 Stamford, CT $100,000.00-$150,000.00 Port Jefferson, NY $50,000.00-$70,000.00 Hardware Services Technician (Field Service) — Smithtown, NY Lead Research Technical Support Specialist — Stony Brook, NY Field Representative II, Field Services Support — Central Islip, NY Instructional Support Assistant (RT Student) — Melville, NY Weekend Behavior Technician – Autism Support (Westbury) Service Technician (2nd Shift) — Plainview Retail/Tech Associate - Smartphone & Electronic Repairs We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks. Responsibilities
Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements And Qualifications
At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience Cisco and Meraki experience Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities And Skills
Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here
We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge. Seniority level : Mid-Senior level Employment type : Full-time Job function : Other Referrals increase your chances of interviewing at Connected Technology, LLC by 2x Westport, CT $90,000.00-$100,000.00 Stamford, CT $100,000.00-$150,000.00 Port Jefferson, NY $50,000.00-$70,000.00 Hardware Services Technician (Field Service) — Smithtown, NY Lead Research Technical Support Specialist — Stony Brook, NY Field Representative II, Field Services Support — Central Islip, NY Instructional Support Assistant (RT Student) — Melville, NY Weekend Behavior Technician – Autism Support (Westbury) Service Technician (2nd Shift) — Plainview Retail/Tech Associate - Smartphone & Electronic Repairs We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr