Syntricate Technologies
Required Skills:
Bachelor's degree preferred. • Genesys Certified Professional Certification highly preferred •
Cisco Contact Center Certification (or related) • Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform • Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management. • Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions) • Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP. o bility to control or lead conversations with various support groups • . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. • • Strong cross technical background with proven troubleshooting skills
Bachelor's degree preferred. • Genesys Certified Professional Certification highly preferred •
Cisco Contact Center Certification (or related) • Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform • Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management. • Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions) • Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP. o bility to control or lead conversations with various support groups • . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. • • Strong cross technical background with proven troubleshooting skills