Tandym Tech
A financial services firm has a great opportunity awaiting a new Genesys Developer. This person can sit in Charlotte, NC or Detroit, MI.
Responsibilities
Design, develop, deploy, and support constantly evolving IVR based on business requirements
Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
Work collaborative with other IT teams, such as middleware and salesforce engineering
Work with agile team to create, write, and execute testing plans
Work with the Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues
Perform other duties, as needed
Qualifications
Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json, etc.)
Understanding of authentication methodologies (Oauth, SAML, etc.)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Great interpersonal skills
Excellent communication skills (written and verbal)
Strong attention to detail
Highly organized
Desired Skills
NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
Experience with implementation and supporting Genesys WFM and Reporting
Experience with Cyara Velocity and/or Cyara Cruncher testing tools
Experience with CICD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, CX as Code
#J-18808-Ljbffr
Responsibilities
Design, develop, deploy, and support constantly evolving IVR based on business requirements
Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
Work collaborative with other IT teams, such as middleware and salesforce engineering
Work with agile team to create, write, and execute testing plans
Work with the Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues
Perform other duties, as needed
Qualifications
Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json, etc.)
Understanding of authentication methodologies (Oauth, SAML, etc.)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Great interpersonal skills
Excellent communication skills (written and verbal)
Strong attention to detail
Highly organized
Desired Skills
NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
Experience with implementation and supporting Genesys WFM and Reporting
Experience with Cyara Velocity and/or Cyara Cruncher testing tools
Experience with CICD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, CX as Code
#J-18808-Ljbffr