Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself.
Coach is part of the Tapestry portfolio, a global house of brands that is committed to innovation and inclusivity.
Lead Supervisor – Store The Lead Supervisor is an integral part of the store’s overall success. This role models the behaviors needed to directly impact all aspects of our company’s business: sales and operational processes. The Lead Supervisor demonstrates exemplary performance behaviors, represents Coach at the highest standards, and adapts to all roles within the store environment.
Responsibilities Sales
Understand organizational objectives and partner with Store Manager(s) and Assistant Store Manager(s) to align decisions with company priorities and values.
Endorse, model, and develop the team to deliver Coach’s selling and service expectations.
Enforce sales strategies, initiatives and drive growth across all categories.
Collaborate with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
Leverage floor supervisor assignment responsibilities to deliver strong metrics; drive results through team selling and selling to multiple customers.
Hold sales team accountable for personal sales and maximize clienteling strategy in partnership with store leaders.
Build credibility and trust with team and customers by serving as a personal fashion advisor to deliver business results.
Create positive impressions with store team and customers by adhering to Coach’s Guide to Style.
Act as a brand ambassador in the local market and mall to drive brand loyalty and business (e.g., charity events, local associations).
Remain sensitive to customer and team needs and tailor approach by reading cues.
Resolve customer issues in a solution‑oriented, forward‑thinking manner; partner with Store Manager(s) or District Manager as appropriate.
Develop product knowledge and stay aware of current collections.
Understand the positive sales impact of staffing and recruit appropriately.
Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize company tools; delegate and empower others and encourage individual growth.
Welcome feedback and adapt behaviors; set short‑ and long‑term goals to achieve personal metrics and performance development.
Provide constructive feedback to Store Manager(s) and Assistant Store Manager(s) and keep them informed of team progress.
Operations
Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business seamlessly and pro‑actively.
Demonstrate strong business acumen and effective communication with supervisors.
Maintain interior and exterior upkeep of the store with corporate partnership.
Utilize all retail systems and reporting tools to make informed decisions.
Adhere to all applicable Coach retail policies and procedures including POS and operations procedures.
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving goals.
Collaborate with Store Manager(s) or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Exceed goals and consistently be a top performer, pushing self and others for results.
Focus on customer satisfaction, using feedback to improve products and services.
Display creativity, originality, and the ability to generate unique ideas.
Exhibit interpersonal savvy, building constructive and effective relationships with all people.
Learn on the fly, quickly grasp new challenges, and adapt to change.
Persist with perseverance, finishing tasks in the face of resistance.
Handle ambiguity and risk without hesitation.
Show strategic agility and future‑oriented thinking in planning and execution.
Build and empower effective teams, fostering morale and belonging.
Demonstrate managerial courage by providing timely, actionable feedback and taking decisive action when necessary.
Additional Requirements
Experience:
1–3 years of previous retail experience (cashier/stock, sales, etc.) preferably in a luxury retail service environment. Current knowledge of fashion trends and marketplace competition is required.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS, Internet), walkie‑talkie, price sheet reading.
Physical:
Ability to execute at a fast pace, communicate effectively, maneuver the sales floor, shelves, and stockroom; climbing, bending, kneeling required. Frequently lift up to 25 lbs and at times up to 50 lbs for product shipments/transfers.
Schedule:
Ability to work a flexible schedule including nights, weekends, holidays and high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
Benefits
Health benefits: medical, dental, vision
Life insurance and disability insurance
401(k) savings plan
Paid time off for wellness needs and vacations
Employee product discounts and incentive compensation
Work Setup BASE PAY RANGE
$17.50 – $27.00 per hour
Legal and Equal Opportunity Statement Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other protected basis.
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Coach is part of the Tapestry portfolio, a global house of brands that is committed to innovation and inclusivity.
Lead Supervisor – Store The Lead Supervisor is an integral part of the store’s overall success. This role models the behaviors needed to directly impact all aspects of our company’s business: sales and operational processes. The Lead Supervisor demonstrates exemplary performance behaviors, represents Coach at the highest standards, and adapts to all roles within the store environment.
Responsibilities Sales
Understand organizational objectives and partner with Store Manager(s) and Assistant Store Manager(s) to align decisions with company priorities and values.
Endorse, model, and develop the team to deliver Coach’s selling and service expectations.
Enforce sales strategies, initiatives and drive growth across all categories.
Collaborate with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
Leverage floor supervisor assignment responsibilities to deliver strong metrics; drive results through team selling and selling to multiple customers.
Hold sales team accountable for personal sales and maximize clienteling strategy in partnership with store leaders.
Build credibility and trust with team and customers by serving as a personal fashion advisor to deliver business results.
Create positive impressions with store team and customers by adhering to Coach’s Guide to Style.
Act as a brand ambassador in the local market and mall to drive brand loyalty and business (e.g., charity events, local associations).
Remain sensitive to customer and team needs and tailor approach by reading cues.
Resolve customer issues in a solution‑oriented, forward‑thinking manner; partner with Store Manager(s) or District Manager as appropriate.
Develop product knowledge and stay aware of current collections.
Understand the positive sales impact of staffing and recruit appropriately.
Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize company tools; delegate and empower others and encourage individual growth.
Welcome feedback and adapt behaviors; set short‑ and long‑term goals to achieve personal metrics and performance development.
Provide constructive feedback to Store Manager(s) and Assistant Store Manager(s) and keep them informed of team progress.
Operations
Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business seamlessly and pro‑actively.
Demonstrate strong business acumen and effective communication with supervisors.
Maintain interior and exterior upkeep of the store with corporate partnership.
Utilize all retail systems and reporting tools to make informed decisions.
Adhere to all applicable Coach retail policies and procedures including POS and operations procedures.
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving goals.
Collaborate with Store Manager(s) or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Exceed goals and consistently be a top performer, pushing self and others for results.
Focus on customer satisfaction, using feedback to improve products and services.
Display creativity, originality, and the ability to generate unique ideas.
Exhibit interpersonal savvy, building constructive and effective relationships with all people.
Learn on the fly, quickly grasp new challenges, and adapt to change.
Persist with perseverance, finishing tasks in the face of resistance.
Handle ambiguity and risk without hesitation.
Show strategic agility and future‑oriented thinking in planning and execution.
Build and empower effective teams, fostering morale and belonging.
Demonstrate managerial courage by providing timely, actionable feedback and taking decisive action when necessary.
Additional Requirements
Experience:
1–3 years of previous retail experience (cashier/stock, sales, etc.) preferably in a luxury retail service environment. Current knowledge of fashion trends and marketplace competition is required.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS, Internet), walkie‑talkie, price sheet reading.
Physical:
Ability to execute at a fast pace, communicate effectively, maneuver the sales floor, shelves, and stockroom; climbing, bending, kneeling required. Frequently lift up to 25 lbs and at times up to 50 lbs for product shipments/transfers.
Schedule:
Ability to work a flexible schedule including nights, weekends, holidays and high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
Benefits
Health benefits: medical, dental, vision
Life insurance and disability insurance
401(k) savings plan
Paid time off for wellness needs and vacations
Employee product discounts and incentive compensation
Work Setup BASE PAY RANGE
$17.50 – $27.00 per hour
Legal and Equal Opportunity Statement Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other protected basis.
#J-18808-Ljbffr