Health Care for the Homeless is hiring: Housing Services Program Assistant (Hous

Join to apply for the Housing Services Program Assistant (Housing Services) role at Health Care for the Homeless

Pay Range

This range is provided by Health Care for the Homeless. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $38,144.00/yr - $45,000.00/yr

Department and Reporting

Department: Housing Services

Reports To: Housing Program Coordinator

Job Family: Clinic Support

FLSA Status: Non-Exempt

Supervisor: No

Overview

The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible for maintaining accurate data, managing payment systems, processing representative payee budgets, and assisting clients in the completion of complex paperwork processes. This position works under the general direction of the Director of Housing Services.

Key Role Responsibilities

• Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs
• Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments
• Researches and resolves rent payment and other housing-related issues
• Provides assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates

Key Agency Responsibilities

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and advocacy activities that support the mission of Health Care for the Homeless
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations

Formal Education and Training

• Associate’s degree or higher, required
• Personal vehicle and valid Maryland driver’s license, required

Experience

• Experience with bookkeeping and accounting processes
• Proficiency with automated systems and willingness and ability to learn new software packages

Skills

• Willingness to adopt Harm Reduction and Housing First principles
• Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Ability to be flexible and work as part of an interdisciplinary team
• Ability to work independently, with initiative and handle multiple priorities and tasks
• Excellent customer service, with the ability to clearly communicate verbally and in writing
• Ability to work in sensitive situations and maintain confidentiality
• Capacity to tolerate frequent interruptions
• Approaches change with a positive, open-minded attitude
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients

Why Join Us?

• Be part of a mission-driven team committed to racial equity, social justice, and community wellness
• Work in a dynamic, people-first organization that centers compassion, authenticity, and hope
• Receive training and support to grow in your advocacy and peer work
• Help shape the future of housing and recovery services in Baltimore

Read more about the people we serve here: https://www.hchmd.org/who-we-help

Join us in advancing health equity and delivering exceptional care to our community’s most underserved populations. Apply today to be a part of something bigger.

Equal Opportunity Employer

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants: Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.