Lets Work LLC
Job Description
Job Description
Job Title : HVAC Service Manager
Job Type : Full-Time
Job Summary :
We are looking for an experienced and highly organized HVAC Service Manager to lead and support our team of skilled technicians. In this key leadership role, you will oversee daily service operations, ensure timely and high-quality service delivery, and uphold safety, efficiency, and customer satisfaction across all HVAC service calls.
As the HVAC Service Manager, you will be instrumental in developing team performance, maintaining strong customer relationships, and driving operational excellence in residential and light commercial HVAC services.
Key Responsibilities
Manage, schedule, and dispatch HVAC service technicians for residential and commercial jobs
Ensure all service calls are completed on time and meet company standards for quality and customer satisfaction
Support technicians in troubleshooting complex issues, ensuring accurate diagnostics and effective repairs
Provide coaching, training, and performance feedback to technicians to foster continuous improvement
Maintain accurate records of service work, parts used, and time tracking through the company's service software
Monitor inventory levels, order parts, and manage equipment maintenance
Resolve customer issues promptly and professionally, maintaining a high level of client satisfaction
Ensure compliance with all safety policies, building codes, and industry regulations
Work closely with the sales and install departments to coordinate service support and upsell opportunities
Report on team performance, service KPIs, and customer feedback to leadership
Qualifications
5+ years of HVAC service experience , with at least 2 years in a supervisory or management role
Strong technical knowledge of HVAC systems, diagnostics, and repair techniques
EPA Certification and applicable state HVAC licensing required
Proficiency with HVAC service software and digital scheduling tools
Excellent leadership, organizational, and communication skills
Valid driver's license with a clean driving record
Ability to work in a fast-paced environment and handle multiple priorities
Preferred Qualifications
NATE Certification or equivalent
Experience managing residential and light commercial HVAC service teams
Bilingual (English / Spanish) is a plus
#J-18808-Ljbffr
Job Description
Job Title : HVAC Service Manager
Job Type : Full-Time
Job Summary :
We are looking for an experienced and highly organized HVAC Service Manager to lead and support our team of skilled technicians. In this key leadership role, you will oversee daily service operations, ensure timely and high-quality service delivery, and uphold safety, efficiency, and customer satisfaction across all HVAC service calls.
As the HVAC Service Manager, you will be instrumental in developing team performance, maintaining strong customer relationships, and driving operational excellence in residential and light commercial HVAC services.
Key Responsibilities
Manage, schedule, and dispatch HVAC service technicians for residential and commercial jobs
Ensure all service calls are completed on time and meet company standards for quality and customer satisfaction
Support technicians in troubleshooting complex issues, ensuring accurate diagnostics and effective repairs
Provide coaching, training, and performance feedback to technicians to foster continuous improvement
Maintain accurate records of service work, parts used, and time tracking through the company's service software
Monitor inventory levels, order parts, and manage equipment maintenance
Resolve customer issues promptly and professionally, maintaining a high level of client satisfaction
Ensure compliance with all safety policies, building codes, and industry regulations
Work closely with the sales and install departments to coordinate service support and upsell opportunities
Report on team performance, service KPIs, and customer feedback to leadership
Qualifications
5+ years of HVAC service experience , with at least 2 years in a supervisory or management role
Strong technical knowledge of HVAC systems, diagnostics, and repair techniques
EPA Certification and applicable state HVAC licensing required
Proficiency with HVAC service software and digital scheduling tools
Excellent leadership, organizational, and communication skills
Valid driver's license with a clean driving record
Ability to work in a fast-paced environment and handle multiple priorities
Preferred Qualifications
NATE Certification or equivalent
Experience managing residential and light commercial HVAC service teams
Bilingual (English / Spanish) is a plus
#J-18808-Ljbffr