Capistrano Valley Toyota
Service Advisor
Capistrano Valley Toyota, San Juan Capistrano, California, United States, 92675
Overview
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and technicians. Serving as the primary point of contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They ensure the customer knows what repairs are needed and what repairs and maintenance are recommended, and strive to ensure the vehicle is repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus. Ability to work productively in a fast-paced team environment, a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service are required. In addition to competitive pay, we offer health, dental, vision, life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays. Responsibilities
Assist customers with any service needs they have for their vehicle. Schedule service for customers in person or on the phone to ensure a prompt and accurate diagnosis of problems with their vehicle. Make repair recommendations and manage delivery of repairs by setting and managing customer expectations. Ensure required documentation is complete and in compliance with regulations and standards. Comply with and enforce all safety policies and procedures. Attend all staff meetings, trainings, and educational classes as required. Help educate/train new staff members. Problem solving, reporting research results, and attention to detail. Continually learn about product updates and features to better assist customer needs. Establish personal goals consistent with dealership standards of productivity and devise a strategy to meet those goals. Follow all company policies and procedures and demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors. Maintain excellent CSI (Customer Satisfaction Index). Perform other duties as assigned. Qualifications
4-5 years of auto dealership experience (preferred). Ability to provide previous Customer Satisfaction Index (CSI) scores. Import or luxury line automotive experience is a plus. Broad scope of automotive mechanical/electrical knowledge. ADP/CDK computer programs experience is a plus. Pleasant/friendly demeanor and outgoing personality; excellent communication, customer service, and problem-solving skills, including the ability to remain calm under stress. Excellent interpersonal skills to interact professionally with customers, vendors, and staff. Unrestricted driver\'s license and clean driving record; ability to drive both automatic and manual transmissions. Basic computer and internet skills; product knowledge a plus; willingness to learn. Desire to work in a commission, performance-based environment. Ability to multi-task and follow tasks as assigned; professional appearance and work ethic; self-starter and self-motivator. Ability to work well in a process-driven environment; bilingual a plus. Maintain an excellent CSI (Customer Satisfaction Index) – a must. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Capistrano Valley Toyota. Get notified about new Service Advisor jobs in San Juan Capistrano, CA.
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The Service Advisor is the center of communication for service/repair activities and the liaison between customers and technicians. Serving as the primary point of contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They ensure the customer knows what repairs are needed and what repairs and maintenance are recommended, and strive to ensure the vehicle is repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus. Ability to work productively in a fast-paced team environment, a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service are required. In addition to competitive pay, we offer health, dental, vision, life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays. Responsibilities
Assist customers with any service needs they have for their vehicle. Schedule service for customers in person or on the phone to ensure a prompt and accurate diagnosis of problems with their vehicle. Make repair recommendations and manage delivery of repairs by setting and managing customer expectations. Ensure required documentation is complete and in compliance with regulations and standards. Comply with and enforce all safety policies and procedures. Attend all staff meetings, trainings, and educational classes as required. Help educate/train new staff members. Problem solving, reporting research results, and attention to detail. Continually learn about product updates and features to better assist customer needs. Establish personal goals consistent with dealership standards of productivity and devise a strategy to meet those goals. Follow all company policies and procedures and demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors. Maintain excellent CSI (Customer Satisfaction Index). Perform other duties as assigned. Qualifications
4-5 years of auto dealership experience (preferred). Ability to provide previous Customer Satisfaction Index (CSI) scores. Import or luxury line automotive experience is a plus. Broad scope of automotive mechanical/electrical knowledge. ADP/CDK computer programs experience is a plus. Pleasant/friendly demeanor and outgoing personality; excellent communication, customer service, and problem-solving skills, including the ability to remain calm under stress. Excellent interpersonal skills to interact professionally with customers, vendors, and staff. Unrestricted driver\'s license and clean driving record; ability to drive both automatic and manual transmissions. Basic computer and internet skills; product knowledge a plus; willingness to learn. Desire to work in a commission, performance-based environment. Ability to multi-task and follow tasks as assigned; professional appearance and work ethic; self-starter and self-motivator. Ability to work well in a process-driven environment; bilingual a plus. Maintain an excellent CSI (Customer Satisfaction Index) – a must. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Capistrano Valley Toyota. Get notified about new Service Advisor jobs in San Juan Capistrano, CA.
#J-18808-Ljbffr