Frederick County Government, Maryland
Assistant Administrator - Emergency Communications
Frederick County Government, Maryland, Frederick, Maryland, United States, 21701
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Assistant Administrator - Emergency Communications
role at
Frederick County Government, Maryland .
JOB INFORMATION
Exempt; full‑time; 40 hours per week; varied days and weeks; full benefits; subject to specialty reassignment.
This professional and supervisory position assists the Administrator assigned to a particular section of the Department of Emergency Communications (DEC) with overall management of day‑to‑day operations of that section.
The position reports to an Administrator assigned to one of the Department sections: operations, training, technology, or quality assurance.
Supervision is given to Emergency Communications Specialists and Managers.
Direct supervision is received from the Administrator, with oversight provided by Assistant Director or Director of Emergency Communications.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions. For external hires, offers are made at the base wage rate, with limited exception.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants, and community members.
Total Compensation Package
11 days of Vacation leave with increase after 2 years of employment.
15 days of Sick leave with unlimited annual carryover.
11 paid holidays, plus 2 additional floating holidays.
Day 1 coverage of comprehensive Medical Insurance Plan including County Health Savings Account (HSA) contribution (if enrolled in the high‑deductible plan). Includes Dental, Vision, and Flexible Spending.
Employee Health Center with no or low‑cost primary and urgent care.
100% County paid 2× annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit.
County and Employee funded Defined Benefit Pension Plan:
Vesting after 5 years of service.
Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include Employee Assistance Program and Employee Wellness Program.
Generous Tuition Reimbursement Program.
Other employee‑paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.
Essential Duties And Job Responsibilities
Monitor and evaluate day‑to‑day operations; provide recommendations to Administration for improvements in departmental workflow, policies, and procedures; assist in the communication and maintenance of policies, procedures, and information for the 911 Center internally and to local agencies.
Plan, coordinate, and execute functions of the Emergency Communications Center.
Coordinate support operations to agency partners (Board of Education, Red Cross, Parks and Recreation, Fleet Services, Maintenance, Highway Operations, Municipalities, etc.).
Oversee the scheduling, preparation, and coordination of shifts to ensure adequate coverage.
Review previously approved payroll activities or timesheets with administration.
Collect and relay statistical information as required; prepare departmental reports.
Coordinate and conduct random and special case reviews to measure protocol compliance; complete protocol case review and provide feedback to Administration.
Assist with collecting records pertaining to Freedom of Information Act requests and Department compliance.
Review cases and records within the Quality Assurance Program for compliance with established standards; assist with development of quality assurance bulletins and reports.
Develop and update protocols and trainings; consult with Administrators on suggested updates.
Identify trends in performance, alert management to the need for remedial training or operational changes.
Serve on the Dispatch Review Committee.
Work with the technology group on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systems.
Coordinate with Administrators and assist in the development of and administration of intra‑departmental training programs; provide required instruction.
Assist with continuing education and re‑certification by creating, tracking and entry, utilizing Virtual Academy and the IAED site.
Represent the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boards.
Participate in the recruitment and selection processes for new Emergency Communications Specialists, coordinate and develop new recruit academy materials.
Performs emergency dispatch duties, as needed.
Drive County vehicle to off‑site meetings and trainings.
Plan and schedule trainings and special events, as needed.
Perform other departmental related duties as assigned.
Qualifications And Requirements
Associate’s degree.
Minimum 7 years of progressively responsible ECC work experience performing 911 call taking and dispatching in police, fire and emergency medical dispatch.
NOTE: An additional 2 years of work experience may reduce the education requirement to a high school diploma or the equivalency.
Minimum 4 years of Emergency Communications Center supervisory work experience.
Possession of valid International Academy of Emergency Dispatch (IAED) Emergency Medical, Fire, and Police Dispatch certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch – applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment.
Possession of valid CN2 NCIC access level certification, or requirement to obtain certification within 180 days of employment.
Possession of valid Maryland Institute of Emergency Medical Systems Services (MIEMSS) certification in Emergency Medical Dispatch (EMD), or requirement to obtain this certification within 180 days of employment.
Possession of valid certification as a Communications Training Officer (CTO).
Possession of valid IAED certification in EMD‑Q, EFD‑Q and EPD‑Q or comparable quality assurance call reviewing certification for Police, Medical and Fire events – applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment.
NOTES: An additional 2 years of required work experience (9 years for AA; 11 years for HSG) may substitute for the EMD‑Q, EFD‑Q and/or EPD‑Q certifications.
Applicants are required to obtain each IAED EMD‑Q, EFD‑Q & EPD‑Q certifications within 180 days of employment.
Possession of a valid automobile operator's license.
Knowledge / Skills / Abilities
Ability to maintain County Authorized Driver privileges.
Considerable knowledge of Local, State and National laws and standards as they apply to the field of Emergency Communications and 911 Emergency Communications Centers.
Extensive knowledge of emergency communications center operation and general industry standards related to working operational policies, procedures, and protocols.
Extensive knowledge of Fire‑Rescue, Medical, Police and other partnering agency disciplines.
Considerable knowledge of current aspects of computer hardware and software as they apply to emergency communications.
Working knowledge of Frederick County geography and surrounding areas.
Working knowledge of communications equipment including 800 MHz “trunked” radio systems and digital communications.
Strong and effective spoken and written English communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology.
Ability to perform all duties associated with the Emergency Communications Manager position.
Ability to perform quickly and effectively in emergency situations.
Ability to effectively supervise and direct the work of others.
Ability to develop and maintain effective working relationships with co‑workers, managers, general public and a diverse group of user agencies.
Preference May Be Given For
Additional education in any field of study.
Physical Requirements / Working Conditions
While working in this position, the employee is required to constantly sit and perform repetitive motions.
While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment.
Additional Information / Examination Process
Required certifications must be maintained throughout employment.
Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays.
This position is subject to random drug testing.
The probationary period for this position is 12 months (internal employees will undergo a 3‑month probationary period).
Current FCG employees who will meet or exceed the experience requirements by the close of the application period will be considered for evaluation and testing.
Examination Process (may include)
Evaluation of training and experience.
Written examination.
Skills testing.
One or more interviews.
Pre‑employment psychological examination.
Pre‑employment drug test.
This description reflects management’s assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned.
Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov.
Retirement Plan: A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5‑year vesting) or the Non‑Uniformed Plan (5‑year vesting, effective 07/01/2024) depending upon position classification.
Health, Dental, and Life Insurance: County employees have a choice of two medical insurance plans, an In‑Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account. Employees may select coverage from one of three dental plan options. Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. A Voluntary Life Insurance Program is offered to regular County employees.
Savings Plan - Deferred Compensation: The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre‑tax or post‑tax (Roth) investment account.
Educational Reimbursement Program: County employees who have successfully passed their probationary period may take up to two job‑related courses per semester at any accredited educational institution. The benefit also covers the costs of job‑related non‑credit courses.
Employee Assistance Program: This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job‑related problem.
Leave: Annual Leave – Employees are eligible to use Annual Leave after their 6‑month probationary period. Annual Leave accrues as follows: 0‑2 years: 11 days; 2‑10 years: 17 days; 10+ years: 24 days. Sick Leave: Employees will earn 15 days per calendar year.
Holidays: The County observes 10 holidays every year and 11 on election years. For additional information on Frederick County Government’s benefit package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.
For more information about how to apply, please complete the application and supplemental questions listed on the job posting.
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Assistant Administrator - Emergency Communications
role at
Frederick County Government, Maryland .
JOB INFORMATION
Exempt; full‑time; 40 hours per week; varied days and weeks; full benefits; subject to specialty reassignment.
This professional and supervisory position assists the Administrator assigned to a particular section of the Department of Emergency Communications (DEC) with overall management of day‑to‑day operations of that section.
The position reports to an Administrator assigned to one of the Department sections: operations, training, technology, or quality assurance.
Supervision is given to Emergency Communications Specialists and Managers.
Direct supervision is received from the Administrator, with oversight provided by Assistant Director or Director of Emergency Communications.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions. For external hires, offers are made at the base wage rate, with limited exception.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants, and community members.
Total Compensation Package
11 days of Vacation leave with increase after 2 years of employment.
15 days of Sick leave with unlimited annual carryover.
11 paid holidays, plus 2 additional floating holidays.
Day 1 coverage of comprehensive Medical Insurance Plan including County Health Savings Account (HSA) contribution (if enrolled in the high‑deductible plan). Includes Dental, Vision, and Flexible Spending.
Employee Health Center with no or low‑cost primary and urgent care.
100% County paid 2× annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit.
County and Employee funded Defined Benefit Pension Plan:
Vesting after 5 years of service.
Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include Employee Assistance Program and Employee Wellness Program.
Generous Tuition Reimbursement Program.
Other employee‑paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.
Essential Duties And Job Responsibilities
Monitor and evaluate day‑to‑day operations; provide recommendations to Administration for improvements in departmental workflow, policies, and procedures; assist in the communication and maintenance of policies, procedures, and information for the 911 Center internally and to local agencies.
Plan, coordinate, and execute functions of the Emergency Communications Center.
Coordinate support operations to agency partners (Board of Education, Red Cross, Parks and Recreation, Fleet Services, Maintenance, Highway Operations, Municipalities, etc.).
Oversee the scheduling, preparation, and coordination of shifts to ensure adequate coverage.
Review previously approved payroll activities or timesheets with administration.
Collect and relay statistical information as required; prepare departmental reports.
Coordinate and conduct random and special case reviews to measure protocol compliance; complete protocol case review and provide feedback to Administration.
Assist with collecting records pertaining to Freedom of Information Act requests and Department compliance.
Review cases and records within the Quality Assurance Program for compliance with established standards; assist with development of quality assurance bulletins and reports.
Develop and update protocols and trainings; consult with Administrators on suggested updates.
Identify trends in performance, alert management to the need for remedial training or operational changes.
Serve on the Dispatch Review Committee.
Work with the technology group on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systems.
Coordinate with Administrators and assist in the development of and administration of intra‑departmental training programs; provide required instruction.
Assist with continuing education and re‑certification by creating, tracking and entry, utilizing Virtual Academy and the IAED site.
Represent the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boards.
Participate in the recruitment and selection processes for new Emergency Communications Specialists, coordinate and develop new recruit academy materials.
Performs emergency dispatch duties, as needed.
Drive County vehicle to off‑site meetings and trainings.
Plan and schedule trainings and special events, as needed.
Perform other departmental related duties as assigned.
Qualifications And Requirements
Associate’s degree.
Minimum 7 years of progressively responsible ECC work experience performing 911 call taking and dispatching in police, fire and emergency medical dispatch.
NOTE: An additional 2 years of work experience may reduce the education requirement to a high school diploma or the equivalency.
Minimum 4 years of Emergency Communications Center supervisory work experience.
Possession of valid International Academy of Emergency Dispatch (IAED) Emergency Medical, Fire, and Police Dispatch certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch – applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment.
Possession of valid CN2 NCIC access level certification, or requirement to obtain certification within 180 days of employment.
Possession of valid Maryland Institute of Emergency Medical Systems Services (MIEMSS) certification in Emergency Medical Dispatch (EMD), or requirement to obtain this certification within 180 days of employment.
Possession of valid certification as a Communications Training Officer (CTO).
Possession of valid IAED certification in EMD‑Q, EFD‑Q and EPD‑Q or comparable quality assurance call reviewing certification for Police, Medical and Fire events – applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment.
NOTES: An additional 2 years of required work experience (9 years for AA; 11 years for HSG) may substitute for the EMD‑Q, EFD‑Q and/or EPD‑Q certifications.
Applicants are required to obtain each IAED EMD‑Q, EFD‑Q & EPD‑Q certifications within 180 days of employment.
Possession of a valid automobile operator's license.
Knowledge / Skills / Abilities
Ability to maintain County Authorized Driver privileges.
Considerable knowledge of Local, State and National laws and standards as they apply to the field of Emergency Communications and 911 Emergency Communications Centers.
Extensive knowledge of emergency communications center operation and general industry standards related to working operational policies, procedures, and protocols.
Extensive knowledge of Fire‑Rescue, Medical, Police and other partnering agency disciplines.
Considerable knowledge of current aspects of computer hardware and software as they apply to emergency communications.
Working knowledge of Frederick County geography and surrounding areas.
Working knowledge of communications equipment including 800 MHz “trunked” radio systems and digital communications.
Strong and effective spoken and written English communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology.
Ability to perform all duties associated with the Emergency Communications Manager position.
Ability to perform quickly and effectively in emergency situations.
Ability to effectively supervise and direct the work of others.
Ability to develop and maintain effective working relationships with co‑workers, managers, general public and a diverse group of user agencies.
Preference May Be Given For
Additional education in any field of study.
Physical Requirements / Working Conditions
While working in this position, the employee is required to constantly sit and perform repetitive motions.
While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment.
Additional Information / Examination Process
Required certifications must be maintained throughout employment.
Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays.
This position is subject to random drug testing.
The probationary period for this position is 12 months (internal employees will undergo a 3‑month probationary period).
Current FCG employees who will meet or exceed the experience requirements by the close of the application period will be considered for evaluation and testing.
Examination Process (may include)
Evaluation of training and experience.
Written examination.
Skills testing.
One or more interviews.
Pre‑employment psychological examination.
Pre‑employment drug test.
This description reflects management’s assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned.
Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov.
Retirement Plan: A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5‑year vesting) or the Non‑Uniformed Plan (5‑year vesting, effective 07/01/2024) depending upon position classification.
Health, Dental, and Life Insurance: County employees have a choice of two medical insurance plans, an In‑Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account. Employees may select coverage from one of three dental plan options. Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. A Voluntary Life Insurance Program is offered to regular County employees.
Savings Plan - Deferred Compensation: The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre‑tax or post‑tax (Roth) investment account.
Educational Reimbursement Program: County employees who have successfully passed their probationary period may take up to two job‑related courses per semester at any accredited educational institution. The benefit also covers the costs of job‑related non‑credit courses.
Employee Assistance Program: This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job‑related problem.
Leave: Annual Leave – Employees are eligible to use Annual Leave after their 6‑month probationary period. Annual Leave accrues as follows: 0‑2 years: 11 days; 2‑10 years: 17 days; 10+ years: 24 days. Sick Leave: Employees will earn 15 days per calendar year.
Holidays: The County observes 10 holidays every year and 11 on election years. For additional information on Frederick County Government’s benefit package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.
For more information about how to apply, please complete the application and supplemental questions listed on the job posting.
#J-18808-Ljbffr