Omni Hotels & Resorts
Overview
The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.
Job Description The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted "2023 Best Places to Work" by the Boston Business Journal!
The Housekeeping Manager will be responsible for assisting in managing and directing all Housekeeping functions, participating in quality assurance for the Housekeeping department, and implementing cost control measures. The role supports the executive Housekeeper in all areas of the Housekeeping Operation and ensures Omni standards are met by monitoring quality assurance and consistently setting a good example.
Responsibilities
Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
Resolves difficult or unusual problems arising with guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
Maintains open and clear communication with all departments and guests to ensure consistent service.
Identifies ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Assists Director of Housekeeping with all departmental functions: opening and PM shift, maintaining acceptable turnover, managing uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, scheduling, Kronos, and payroll cost controls.
Monitors Housekeeping inventories to ensure adequate levels are maintained.
Maintains close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms on a daily basis.
Prepares and completes all required reports (VIPs, Due-Outs, V/Ds, etc.).
Identifies all cleaning defects and reassigns them to the responsible GRA, completing a full inspection form for each GRA and forwarding them to the Director of Housekeeping daily.
Oversees the Housemen, ensuring they work appropriately with GRAs and complete all daily duties/special projects.
Oversees the Laundry Department and all of its functions.
Participates in energy conservation efforts.
Respects hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
Eliminates waste of supplies.
Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
Qualifications
Prior Housekeeping Supervisory Experience in Hospitality required.
Bachelor's degree preferred.
Must be highly motivated and have the ability to multitask.
Must be able to work independently.
Must have excellent communication and organizational skills.
Must have the ability to lead, motivate and develop others.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Job Description The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted "2023 Best Places to Work" by the Boston Business Journal!
The Housekeeping Manager will be responsible for assisting in managing and directing all Housekeeping functions, participating in quality assurance for the Housekeeping department, and implementing cost control measures. The role supports the executive Housekeeper in all areas of the Housekeeping Operation and ensures Omni standards are met by monitoring quality assurance and consistently setting a good example.
Responsibilities
Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
Resolves difficult or unusual problems arising with guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
Maintains open and clear communication with all departments and guests to ensure consistent service.
Identifies ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Assists Director of Housekeeping with all departmental functions: opening and PM shift, maintaining acceptable turnover, managing uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, scheduling, Kronos, and payroll cost controls.
Monitors Housekeeping inventories to ensure adequate levels are maintained.
Maintains close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms on a daily basis.
Prepares and completes all required reports (VIPs, Due-Outs, V/Ds, etc.).
Identifies all cleaning defects and reassigns them to the responsible GRA, completing a full inspection form for each GRA and forwarding them to the Director of Housekeeping daily.
Oversees the Housemen, ensuring they work appropriately with GRAs and complete all daily duties/special projects.
Oversees the Laundry Department and all of its functions.
Participates in energy conservation efforts.
Respects hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
Eliminates waste of supplies.
Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
Qualifications
Prior Housekeeping Supervisory Experience in Hospitality required.
Bachelor's degree preferred.
Must be highly motivated and have the ability to multitask.
Must be able to work independently.
Must have excellent communication and organizational skills.
Must have the ability to lead, motivate and develop others.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr