Omni Hotels & Resorts
Overview
Omni Boston Hotel at the Seaport District is the newest luxury hotel in Boston, featuring 1,054 rooms, seven dining outlets, a signature spa, fitness center, rooftop pool, and more than 100,000 square feet of meeting space. The property offers a consistently high level of service to discerning guests.
Job Description The Omni Boston Hotel at the Seaport District has earned recognition as “2023 Best Places to Work” by the Boston Business Journal. As Housekeeping Manager, you will assist in overseeing all housekeeping functions, ensuring quality assurance, and supporting cost control as directed by the executive Housekeeper.
Responsibilities
Provide courteous, personalized, attentive, sincere, and consistent guest service by responding promptly and efficiently to inquiries, requests, and complaints.
Resolve difficult or unusual guest issues, maintaining strong relationships and ensuring corrective action.
Maintain open and clear communication with all departments and guests to ensure consistent service.
Identify ways to improve efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Assist the Director of Housekeeping with opening, PM shift, turnover, uniform control, purchasing, guest requests, monthly meetings, quality assurance, linen and supply inventories, scheduling, Kronos, and payroll cost controls.
Monitor housekeeping inventories to ensure adequate levels.
Communicate closely with Front Desk and Engineering, reporting maintenance issues.
Inspect all guestrooms and vacant rooms daily.
Prepare and complete all required reports (VIPs, due‑outs, V/Ds, etc.).
Identify cleaning defects, reassign responsibilities, complete inspection forms, and forward to the Director daily.
Oversee the Housemen, ensuring they complete daily duties and special projects.
Oversee the Laundry Department and all functions.
Participate in energy conservation efforts.
Respect hotel property by keeping work areas clean, well‑maintained, stocked, and properly stored.
Eliminate waste of supplies.
Assist in maintaining Omni standards of cleanliness and consistent guestroom experience.
Assist in building a highly motivated, trained staff that strives for excellence.
Qualifications
Prior Housekeeping Supervisory Experience in Hospitality.
Bachelor’s degree preferred.
Highly motivated with the ability to multitask.
Independent worker.
Excellent communication and organizational skills.
Ability to lead, motivate, and develop others.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Hospitality
Equal Opportunity Employer Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
Special Assistance If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please e‑mail applicationassistance@omnihotels.com.
Referral Note Referrals increase your chances of interviewing at Omni Hotels & Resorts by 2x.
#J-18808-Ljbffr
Job Description The Omni Boston Hotel at the Seaport District has earned recognition as “2023 Best Places to Work” by the Boston Business Journal. As Housekeeping Manager, you will assist in overseeing all housekeeping functions, ensuring quality assurance, and supporting cost control as directed by the executive Housekeeper.
Responsibilities
Provide courteous, personalized, attentive, sincere, and consistent guest service by responding promptly and efficiently to inquiries, requests, and complaints.
Resolve difficult or unusual guest issues, maintaining strong relationships and ensuring corrective action.
Maintain open and clear communication with all departments and guests to ensure consistent service.
Identify ways to improve efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Assist the Director of Housekeeping with opening, PM shift, turnover, uniform control, purchasing, guest requests, monthly meetings, quality assurance, linen and supply inventories, scheduling, Kronos, and payroll cost controls.
Monitor housekeeping inventories to ensure adequate levels.
Communicate closely with Front Desk and Engineering, reporting maintenance issues.
Inspect all guestrooms and vacant rooms daily.
Prepare and complete all required reports (VIPs, due‑outs, V/Ds, etc.).
Identify cleaning defects, reassign responsibilities, complete inspection forms, and forward to the Director daily.
Oversee the Housemen, ensuring they complete daily duties and special projects.
Oversee the Laundry Department and all functions.
Participate in energy conservation efforts.
Respect hotel property by keeping work areas clean, well‑maintained, stocked, and properly stored.
Eliminate waste of supplies.
Assist in maintaining Omni standards of cleanliness and consistent guestroom experience.
Assist in building a highly motivated, trained staff that strives for excellence.
Qualifications
Prior Housekeeping Supervisory Experience in Hospitality.
Bachelor’s degree preferred.
Highly motivated with the ability to multitask.
Independent worker.
Excellent communication and organizational skills.
Ability to lead, motivate, and develop others.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Hospitality
Equal Opportunity Employer Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
Special Assistance If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please e‑mail applicationassistance@omnihotels.com.
Referral Note Referrals increase your chances of interviewing at Omni Hotels & Resorts by 2x.
#J-18808-Ljbffr