Mindlance
Overview
The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Responsibilities
Perform daily activities accurately and on time under the direction of the area supervisor. Draw quality blood samples and prepare specimens for lab testing following established practices and procedures. Maintain a safe and professional environment; promote a positive image to patients and clients. Maintain required records and documentation. Demonstrate leadership behaviors with a focus on process excellence and confidentiality of patient information. Qualifications
Education: High school diploma or equivalent. Medical training (medical assistant or paramedic) preferred. Phlebotomy certification preferred (Required in California, Nevada, and Washington). Experience: Minimum of 6 months phlebotomy experience; 1+ years preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience required. Skills: Excellent phlebotomy skills including pediatric and geriatric patients. Ability to work independently with minimal on-site supervision. Flexible and available based on staffing needs, including weekends, holidays, on-call and overtime. EEO and Background Checks
EEO: Mindslance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. Mindlance conducts background checks on all hires who receive a contingent offer of employment. An offer may be contingent on client requirements, which may include criminal history, verification of social security number, employment verification, motor vehicle records, verification of education, professional licensure where applicable, and debarment authorities. A guilty misdemeanor or felony conviction does not automatically bar hire; all convictions are escalated to the compliance team. Offer of Employment Process
When making any offer of employment, Mindlance informs the candidate of the client’s contingent offer intent. After successful background check and drug screen, and submission of Mindlance paperwork and any client-specific documents, the candidate will be cleared for assignment. Start instructions are provided by the account management team prior to the start date.
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The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Responsibilities
Perform daily activities accurately and on time under the direction of the area supervisor. Draw quality blood samples and prepare specimens for lab testing following established practices and procedures. Maintain a safe and professional environment; promote a positive image to patients and clients. Maintain required records and documentation. Demonstrate leadership behaviors with a focus on process excellence and confidentiality of patient information. Qualifications
Education: High school diploma or equivalent. Medical training (medical assistant or paramedic) preferred. Phlebotomy certification preferred (Required in California, Nevada, and Washington). Experience: Minimum of 6 months phlebotomy experience; 1+ years preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience required. Skills: Excellent phlebotomy skills including pediatric and geriatric patients. Ability to work independently with minimal on-site supervision. Flexible and available based on staffing needs, including weekends, holidays, on-call and overtime. EEO and Background Checks
EEO: Mindslance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans. Mindlance conducts background checks on all hires who receive a contingent offer of employment. An offer may be contingent on client requirements, which may include criminal history, verification of social security number, employment verification, motor vehicle records, verification of education, professional licensure where applicable, and debarment authorities. A guilty misdemeanor or felony conviction does not automatically bar hire; all convictions are escalated to the compliance team. Offer of Employment Process
When making any offer of employment, Mindlance informs the candidate of the client’s contingent offer intent. After successful background check and drug screen, and submission of Mindlance paperwork and any client-specific documents, the candidate will be cleared for assignment. Start instructions are provided by the account management team prior to the start date.
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