Century Park Associates
Regional Director of Operations (RDO)
Century Park Associates, Cleveland, Tennessee, United States, 37312
We are looking for an experienced leader with a strong operations and financial background for our Regional Director of Operations position in the Southeast Region. Must have a drive to motivate your team while building and championing the sales culture. The ideal candidate will be located in Florida, Tennessee or Georgia. This position oversees 9 communities in 4 states. Must be a licensed administrator or become a licensed administrator in at least two states in the region. Do you lead by inspiring your teams while delivering results? If so, let's talk!
Purpose The REGIONAL DIRECTOR OF OPERATIONS (RDO) provides leadership, support and direction to Executive Directors in each community within assigned region to insure delivery of quality care and resident-centered services in accordance with all laws, regulations, and Century Park standards. Reports to the Director of Operations.
Education and Experience
Bachelor’s degree from an accredited college or university in relevant field of study, or equivalent combination of education and experience required
Demonstrated success in senior housing or healthcare operations, with minimum three (3) years operational leadership experience in a multi-site, multi-state provider
Must have valid driver’s license
Must have high level of interpersonal skills to handle sensitive and confidential situations and documentation, and interaction with others
Primary Job Responsibilities Below is a description of basic job duties though other related duties may become necessary as directed by supervisor The areas below are expectations for each community, region-wide Leadership
Demonstrates positive leadership and provides timely and consistent support to Executive Directors and community associates
Exemplifies and models the company Mission and Values of “people come first,” and consistently utilizes a “servant leader” approach to training, support and development of others
Responsible for growth, productivity and development of communities within assigned region
Financial and Operations
Accountable for financial performance of assigned region (i.e., operating margin, census goals, budgeted revenue, expense goals)
Understands licensure and regulatory requirements and assists communities in achieving and maintaining licensure and accreditation
Partners with Executive Directors to develop and implement operating budget
Assists in development, implementation and support of standardized operating policies and procedures
Serves as a resource for resident, family and associate concerns
Sales and Marketing
Ensures Century Park sales model is implemented successfully
Provides direction, vision and strategy to assist in achieving competitive advantage in senior living services in the area
Actively participates in sales and marketing events
Ensures each community maintains a positive image in the greater community and develops positive relationships with business leaders and referral sources
Talent Development
Trains, evaluates, supervises, supports, counsels and develops Executive Directors
Responsible for career development and succession planning for Executive Directors
Promotes and monitors company’s standards for Talent (i.e., hiring process, orientation, on-the-job training, evaluations, corrective action processes, etc.)
Promotes staff retention efforts in the region
An Equal Opportunity Employer
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Purpose The REGIONAL DIRECTOR OF OPERATIONS (RDO) provides leadership, support and direction to Executive Directors in each community within assigned region to insure delivery of quality care and resident-centered services in accordance with all laws, regulations, and Century Park standards. Reports to the Director of Operations.
Education and Experience
Bachelor’s degree from an accredited college or university in relevant field of study, or equivalent combination of education and experience required
Demonstrated success in senior housing or healthcare operations, with minimum three (3) years operational leadership experience in a multi-site, multi-state provider
Must have valid driver’s license
Must have high level of interpersonal skills to handle sensitive and confidential situations and documentation, and interaction with others
Primary Job Responsibilities Below is a description of basic job duties though other related duties may become necessary as directed by supervisor The areas below are expectations for each community, region-wide Leadership
Demonstrates positive leadership and provides timely and consistent support to Executive Directors and community associates
Exemplifies and models the company Mission and Values of “people come first,” and consistently utilizes a “servant leader” approach to training, support and development of others
Responsible for growth, productivity and development of communities within assigned region
Financial and Operations
Accountable for financial performance of assigned region (i.e., operating margin, census goals, budgeted revenue, expense goals)
Understands licensure and regulatory requirements and assists communities in achieving and maintaining licensure and accreditation
Partners with Executive Directors to develop and implement operating budget
Assists in development, implementation and support of standardized operating policies and procedures
Serves as a resource for resident, family and associate concerns
Sales and Marketing
Ensures Century Park sales model is implemented successfully
Provides direction, vision and strategy to assist in achieving competitive advantage in senior living services in the area
Actively participates in sales and marketing events
Ensures each community maintains a positive image in the greater community and develops positive relationships with business leaders and referral sources
Talent Development
Trains, evaluates, supervises, supports, counsels and develops Executive Directors
Responsible for career development and succession planning for Executive Directors
Promotes and monitors company’s standards for Talent (i.e., hiring process, orientation, on-the-job training, evaluations, corrective action processes, etc.)
Promotes staff retention efforts in the region
An Equal Opportunity Employer
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