Tessie D. Edwards & Associates, P.C.
Our rapidly growing law firm is seeking a results-driven Sales Manager to own our end-to-end new client acquisition process from lead response and consultations through retained matters while building a high-performing intake/sales team. This role blends coaching, pipeline management, and data-driven optimization to convert qualified inquiries into delighted, retained clients aligned with our practice areas. Compensation: Base salary plus Commission. High performers can earn up to $150,000+.
Responsibilities
Lead and manage the client relations team, including intake specialists and client relations specialists.
Develop and execute sales strategies to increase retainer conversion rates.
Coach and train team members on empathy-driven consultation techniques, objection handling, and closing skills.
Participate in complex or high-value consultations when needed.
Analyze sales metrics and provide weekly/monthly reporting to firm leadership.
Collaborate with marketing on lead generation, campaigns, and client experience improvements.
Ensure all client interactions reflect the firm’s brand, values, and commitment to client service.
Track pipeline activity in CRM (e.g., Lawmatics, MyCase) and ensure timely follow-ups.
Provide feedback to attorneys on client concerns, competitive intelligence, and opportunities for service expansion.
Maintain professional knowledge of family law and criminal law services to communicate value to prospective clients.
Qualifications
Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
5+ years of sales experience (professional services preferred; law firm intake/sales experience highly desirable).
Proven track record of meeting/exceeding sales goals.
Strong leadership skills with experience coaching a small team.
Excellent communication and interpersonal skills, with the ability to build rapport in sensitive legal situations.
Experience using CRM or client intake software (Lawmatics, MyCase, etc).
Ability to analyze data, prepare reports, and adjust strategy based on performance.
Empathy-driven, client-focused approach with the ability to balance compassion and sales results.
Compensation Compensation: $65,000 per year
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Responsibilities
Lead and manage the client relations team, including intake specialists and client relations specialists.
Develop and execute sales strategies to increase retainer conversion rates.
Coach and train team members on empathy-driven consultation techniques, objection handling, and closing skills.
Participate in complex or high-value consultations when needed.
Analyze sales metrics and provide weekly/monthly reporting to firm leadership.
Collaborate with marketing on lead generation, campaigns, and client experience improvements.
Ensure all client interactions reflect the firm’s brand, values, and commitment to client service.
Track pipeline activity in CRM (e.g., Lawmatics, MyCase) and ensure timely follow-ups.
Provide feedback to attorneys on client concerns, competitive intelligence, and opportunities for service expansion.
Maintain professional knowledge of family law and criminal law services to communicate value to prospective clients.
Qualifications
Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
5+ years of sales experience (professional services preferred; law firm intake/sales experience highly desirable).
Proven track record of meeting/exceeding sales goals.
Strong leadership skills with experience coaching a small team.
Excellent communication and interpersonal skills, with the ability to build rapport in sensitive legal situations.
Experience using CRM or client intake software (Lawmatics, MyCase, etc).
Ability to analyze data, prepare reports, and adjust strategy based on performance.
Empathy-driven, client-focused approach with the ability to balance compassion and sales results.
Compensation Compensation: $65,000 per year
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