BIG Language Solutions
Language Interpreters-French/Spanish/Tagalog/Cantonese/Mandarin/Vietnamese
BIG Language Solutions, Houston, Texas, United States, 77246
About the Company
We are seeking a skilled and experienced Language Interpreter fluent in Haitian Creole and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English‑speaking clients and non‑English‑speaking customers through real‑time interpretation, ensuring clarity, accuracy, and professionalism at all times.
About the Role
Job Title: Language Interpreter – Haitian Creole Department: Customer Support / Language Services Location: 5177 Richmond Ave. Suite 300, Houston, TX 77056 Job Type: Full‑time Shift: Monday through Friday (EST working hours) Reporting To: Call Center Manager
Responsibilities
Provide real‑time, consecutive or simultaneous interpretation between English and Haitian Creole during customer calls. Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. Accurately relay information without adding, omitting, or distorting the meaning. Handle confidential and sensitive information with discretion and professionalism. Maintain high‑quality standards in interpretation, ensuring clarity, tone, and context are preserved. Work closely with team leads and QA to continuously improve communication quality and customer satisfaction. Adhere to call handling metrics, quality benchmarks, and compliance requirements. Stay updated with any cultural nuances, terminology, or client‑specific information relevant to interpreting services.
Qualifications
Bachelor’s degree in any discipline.
Required Skills
Fluency in Haitian Creole and English. Minimum 1‑2 years of experience in an international call center, preferably dealing with U.S. customers. Prior experience in language interpretation is highly preferred. Excellent listening, retention, and note‑taking skills. Strong interpersonal and communication skills, with the ability to maintain a professional tone. Ability to work in a fast‑paced, high‑pressure environment. Basic understanding of cultural sensitivities and appropriate communication etiquette. Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Preferred Skills
Prior experience in language interpretation is highly preferred. Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Pay Range
Base pay range: $25.00/hr – $28.00/hr
Equal Opportunity Statement
We are an equal opportunity employer. Think global. Think BIG.
#J-18808-Ljbffr
We are seeking a skilled and experienced Language Interpreter fluent in Haitian Creole and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English‑speaking clients and non‑English‑speaking customers through real‑time interpretation, ensuring clarity, accuracy, and professionalism at all times.
About the Role
Job Title: Language Interpreter – Haitian Creole Department: Customer Support / Language Services Location: 5177 Richmond Ave. Suite 300, Houston, TX 77056 Job Type: Full‑time Shift: Monday through Friday (EST working hours) Reporting To: Call Center Manager
Responsibilities
Provide real‑time, consecutive or simultaneous interpretation between English and Haitian Creole during customer calls. Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. Accurately relay information without adding, omitting, or distorting the meaning. Handle confidential and sensitive information with discretion and professionalism. Maintain high‑quality standards in interpretation, ensuring clarity, tone, and context are preserved. Work closely with team leads and QA to continuously improve communication quality and customer satisfaction. Adhere to call handling metrics, quality benchmarks, and compliance requirements. Stay updated with any cultural nuances, terminology, or client‑specific information relevant to interpreting services.
Qualifications
Bachelor’s degree in any discipline.
Required Skills
Fluency in Haitian Creole and English. Minimum 1‑2 years of experience in an international call center, preferably dealing with U.S. customers. Prior experience in language interpretation is highly preferred. Excellent listening, retention, and note‑taking skills. Strong interpersonal and communication skills, with the ability to maintain a professional tone. Ability to work in a fast‑paced, high‑pressure environment. Basic understanding of cultural sensitivities and appropriate communication etiquette. Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Preferred Skills
Prior experience in language interpretation is highly preferred. Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Pay Range
Base pay range: $25.00/hr – $28.00/hr
Equal Opportunity Statement
We are an equal opportunity employer. Think global. Think BIG.
#J-18808-Ljbffr