BIG Language Solutions
Language Interpreter – Cantonese/Mandarin/Vietnamese
BIG Language Solutions, Houston, Texas, United States, 77246
Assistant Manager | Talent Management | Global & Pan India Recruitment | AR | HRBP | Team Management
Department: Customer Support / Language Services
Location:
5177 Richmond Ave. Suite. 300, Houston, TX 77056
Job Type: Full-time
Pay: $22-$24
Shift: Monday through Friday (CST working hours)
Reporting To: Call Center Manager
Summary
We are seeking a skilled and experienced Language Interpreter fluent in Cantonese/Mandarin/Vietnamese and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.
Key Responsibilities:
Provide
real-time, consecutive or simultaneous interpretation
between English and [Second Language] during customer calls.
Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
Accurately relay information without adding, omitting, or distorting the meaning.
Handle
confidential and sensitive information
with discretion and professionalism.
Maintain
high-quality standards
in interpretation, ensuring clarity, tone, and context are preserved.
Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
Adhere to
call handling metrics , quality benchmarks, and compliance requirements.
Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
Required Skills & Qualifications:
Fluency in
Cantonese/Mandarin/Vietnamese
and
English
(spoken)
Minimum
1-2 years of experience
in an
international call center , preferably serving
U.S. customers .
Prior experience in
language interpretation
is highly preferred.
Excellent
listening, retention, and note-taking skills .
Strong
interpersonal and communication skills , with the ability to maintain a professional tone.
Ability to work in a
fast-paced , high-pressure environment.
Basic understanding of
cultural sensitivities
and appropriate communication etiquette.
Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Educational Qualifications:
Bachelor's degree in any discipline.
Think global. Think BIG.
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Location:
5177 Richmond Ave. Suite. 300, Houston, TX 77056
Job Type: Full-time
Pay: $22-$24
Shift: Monday through Friday (CST working hours)
Reporting To: Call Center Manager
Summary
We are seeking a skilled and experienced Language Interpreter fluent in Cantonese/Mandarin/Vietnamese and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.
Key Responsibilities:
Provide
real-time, consecutive or simultaneous interpretation
between English and [Second Language] during customer calls.
Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
Accurately relay information without adding, omitting, or distorting the meaning.
Handle
confidential and sensitive information
with discretion and professionalism.
Maintain
high-quality standards
in interpretation, ensuring clarity, tone, and context are preserved.
Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
Adhere to
call handling metrics , quality benchmarks, and compliance requirements.
Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
Required Skills & Qualifications:
Fluency in
Cantonese/Mandarin/Vietnamese
and
English
(spoken)
Minimum
1-2 years of experience
in an
international call center , preferably serving
U.S. customers .
Prior experience in
language interpretation
is highly preferred.
Excellent
listening, retention, and note-taking skills .
Strong
interpersonal and communication skills , with the ability to maintain a professional tone.
Ability to work in a
fast-paced , high-pressure environment.
Basic understanding of
cultural sensitivities
and appropriate communication etiquette.
Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Educational Qualifications:
Bachelor's degree in any discipline.
Think global. Think BIG.
#J-18808-Ljbffr