Busch Group
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Busch Vacuum Solutions
is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.
Busch Vacuum Solutions
has an immediate, direct- hire opportunity open for a Technical Support Engineer at our service center in Virginia Beach, Virginia!
This is not an information technology (IT) position.
The Technical Support Engineer will provide technical expertise for industrial vacuum equipment solutions. The pre- and post-sales support is provided to field service engineers, service technicians, sales engineers, in-house sales, and company customers who are diagnosing, troubleshooting, testing, and repairing complex electro/mechanical equipment.
Q ualified individuals, with experience in customer service, inside sales, or mechanical/technical support, and ideally vacuum pump experience or knowledge should apply now for an opportunity to find out why Busch is an amazing place to work!
Job Responsibilities
Daily interaction with external and internal customers to provide basic mechanical/technical support for our industrial equipment
Handle all incoming and outgoing calls, emails, and other requests for service, technical and warranty support
Promptly respond to customer requests and act as a liaison between the customer and internal departments including Sales, Engineering, and Operations
Proactively support the customer to resolve technical problems quickly, requests for field support, service, or warranty inquiries
Follow internal processes for warranty claim handling and other processes, as they apply to the team and/or job function
Document customer activity, interaction, problems, and resolutions in the company’s Customer Relationship Management (CRM) system
Coordinate efforts and assist Regional Sales Managers, Field Service Specialists, and Sales Channel Partners with basic technical support
Provide feedback to internal departments on product-related issues
Required Experience
3 plus years of inside sales, service, customer service or mechanical/technical support: Required
Associate degree (two-year college or technical school): Preferred
Field of Study: Industrial Technology, Mechanical Engineering, or related: Preferred
Computer skills: Intermediate knowledge of computers and Microsoft Office software, Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) systems: Preferred
Personal Qualifications
Must be detail, safety and customer-oriented
Must have a high mechanical/technical aptitude and the ability to learn complex mechanical/technical equipment
Basic electrical knowledge is highly preferred
Must be very organized, have sound decision-making ability, and display good judgment
Must have excellent listening, oral and written English communication skills
Job Requirements
Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
Must be willing and able to utilize all required PPEMust maintain a valid driver’s license for the duration of employment
Must be eligible to work in the US without sponsorship; Busch does not sponsor.
Physical Requirements
Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs
Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.
Busch Vacuum
offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!
Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!
Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Why work for Busch Vacuum? As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.
#J-18808-Ljbffr
Busch Vacuum Solutions
is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.
Busch Vacuum Solutions
has an immediate, direct- hire opportunity open for a Technical Support Engineer at our service center in Virginia Beach, Virginia!
This is not an information technology (IT) position.
The Technical Support Engineer will provide technical expertise for industrial vacuum equipment solutions. The pre- and post-sales support is provided to field service engineers, service technicians, sales engineers, in-house sales, and company customers who are diagnosing, troubleshooting, testing, and repairing complex electro/mechanical equipment.
Q ualified individuals, with experience in customer service, inside sales, or mechanical/technical support, and ideally vacuum pump experience or knowledge should apply now for an opportunity to find out why Busch is an amazing place to work!
Job Responsibilities
Daily interaction with external and internal customers to provide basic mechanical/technical support for our industrial equipment
Handle all incoming and outgoing calls, emails, and other requests for service, technical and warranty support
Promptly respond to customer requests and act as a liaison between the customer and internal departments including Sales, Engineering, and Operations
Proactively support the customer to resolve technical problems quickly, requests for field support, service, or warranty inquiries
Follow internal processes for warranty claim handling and other processes, as they apply to the team and/or job function
Document customer activity, interaction, problems, and resolutions in the company’s Customer Relationship Management (CRM) system
Coordinate efforts and assist Regional Sales Managers, Field Service Specialists, and Sales Channel Partners with basic technical support
Provide feedback to internal departments on product-related issues
Required Experience
3 plus years of inside sales, service, customer service or mechanical/technical support: Required
Associate degree (two-year college or technical school): Preferred
Field of Study: Industrial Technology, Mechanical Engineering, or related: Preferred
Computer skills: Intermediate knowledge of computers and Microsoft Office software, Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) systems: Preferred
Personal Qualifications
Must be detail, safety and customer-oriented
Must have a high mechanical/technical aptitude and the ability to learn complex mechanical/technical equipment
Basic electrical knowledge is highly preferred
Must be very organized, have sound decision-making ability, and display good judgment
Must have excellent listening, oral and written English communication skills
Job Requirements
Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
Must be willing and able to utilize all required PPEMust maintain a valid driver’s license for the duration of employment
Must be eligible to work in the US without sponsorship; Busch does not sponsor.
Physical Requirements
Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs
Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.
Busch Vacuum
offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!
Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!
Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Why work for Busch Vacuum? As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.
#J-18808-Ljbffr