Lobby Ambassador (F/T) Job at Hilton West Palm Beach in West Palm Beach

Lobby Representative Rate: $19.50/hour! Perks & Benefits Access to your pay when you need it through DailyPay Career growth & development The Go Hilton travel discount program Competitive wellness benefits Team Member Resource Groups Recognition and rewards programs And so much more Responsibilities As a Lobby Representative, you would be responsible for greeting guests and providing various types of assistance during their stays to deliver outstanding guest service and financial profitability. Specifically: Greet and assist guests with directions and information Respond to guest questions in a timely, friendly, and efficient manner with accurate and appropriate information Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc. Field, respond to and resolve guest concerns, issues and complaints Run errands for guests, as needed, including ticket pick-up, laundry pickup and delivery, etc. Retrieve messages, mail, small packages and facsimiles for guests, as requested Maintain appearance of hotel lobby by removing trash, organizing furniture, etc. Values & Attributes Values Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. Key Attributes Quality Productivity Dependability Customer Focus Adaptability Work Locations Hilton West Palm Beach Schedule Full-time Brand Hilton Hotels & Resorts Job Function Guest Services, Operations, and Front Office Seniority level Entry level Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr