Field Service Engineer (Indianapolis, IN) Job at BD Mexico in Indianapolis

Job Description Summary

The Field Service Engineer is responsible for providing on‑site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after‑hours phone support, holiday and weekend on‑site support, marketing, exhibitions, and clinical trials support.

Company Overview

BD is one of the largest global medical technology companies. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground‑breaking solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Responsibilities

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards.
• Provide follow‑up service by calling customers who have recently been provided service.
• Ensure service was complete and satisfactory to the customers’ needs.
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
• Maintain expense levels within the established guidelines for field service travel and site visits.
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
• Interface optimally with other departments and managers to resolve customer problems and issues.
• Accountable for company‑issued credit cards, travel advances, company vehicle, trunk stock of spare and repair parts.

Minimum Qualifications

• High school diploma.
• 3 years’ experience troubleshooting instruments or components.
• Valid driver’s license.
• Must be able to travel a minimum of 50%.

Preferred Qualifications

• Flow cytometry experience is a plus.
• Technical military training.
• Associate’s or Bachelor’s degree in Electronics, Engineering, or related technical or biological field.
• Prior Field Service Engineer experience.
• Experience solving medical device instruments.
• Proficiency with MS Office applications such as Word and Excel.
• Familiarity with recent Mac and PC operating systems.
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable.

Benefits and Work Environment

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive.

To learn more about BD visit https://bd.com/careers

Legal and Equal Opportunity Statement

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Location and Compensation

Primary Work Location: USA CA – Milpitas 155

Work Shift: US BD 1st Shift 8am‑5pm (United States of America)

Salary Range: $24.90 – $38.70 USD Hourly