ROCS Services
Why You Want to Work Here:
Were representing a forward-thinking organization currently enhancing its digital environment and implementing modern workplace technologies. This position is ideal for a tech-savvy professional who enjoys helping others, solving problems, and creating a smooth transition experience for users. Youll play a hands-on role supporting system migrations, training staff, and ensuring technology adoption across the team. Responsibilities: Provide Tier 1 & 2 end-user support for Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint Assist users through system migration activities, including mailbox setup, file access, and calendar integration Troubleshoot issues related to mail delivery, calendar synchronization, Teams functionality, and file permissions Monitor and respond to helpdesk tickets, calls, and live chat requests Support power users and department leads during migration phases; assist with live support sessions and office hours Track, document, and elevate recurring or complex issues to senior IT staff as needed Maintain and update self-service resources such as FAQs, training guides, and troubleshooting documentation Collect and share user feedback to improve processes and training initiatives Participate in daily support meetings to align on priorities and common issues
Requirements:
Must be eligible to work legally in the United States Bachelors degree in Information Technology, Computer Science, or related field or equivalent technical experience 2+ years of experience in end-user IT support, preferably within a Microsoft 365 environment Strong understanding of Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint Experience supporting migrations or software rollouts (Google to M365 a plus) Familiarity with user provisioning, MFA, permissions, and SSO tools (Okta experience a plus) Proficient with helpdesk or ticketing systems (e.g., Zendesk, ServiceNow) Excellent communication skills with the ability to explain technical concepts to non-technical users Strong documentation, organization, and problem-solving skillsEmpathetic, patient, and customer-service oriented approach
Preferred Qualifications:
M365 Fundamentals Certification (MS-900) or similar credential Experience supporting remote desktop tools and hybrid environments
Fulltime, Remote $28-$32/hr #J-18808-Ljbffr
Were representing a forward-thinking organization currently enhancing its digital environment and implementing modern workplace technologies. This position is ideal for a tech-savvy professional who enjoys helping others, solving problems, and creating a smooth transition experience for users. Youll play a hands-on role supporting system migrations, training staff, and ensuring technology adoption across the team. Responsibilities: Provide Tier 1 & 2 end-user support for Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint Assist users through system migration activities, including mailbox setup, file access, and calendar integration Troubleshoot issues related to mail delivery, calendar synchronization, Teams functionality, and file permissions Monitor and respond to helpdesk tickets, calls, and live chat requests Support power users and department leads during migration phases; assist with live support sessions and office hours Track, document, and elevate recurring or complex issues to senior IT staff as needed Maintain and update self-service resources such as FAQs, training guides, and troubleshooting documentation Collect and share user feedback to improve processes and training initiatives Participate in daily support meetings to align on priorities and common issues
Requirements:
Must be eligible to work legally in the United States Bachelors degree in Information Technology, Computer Science, or related field or equivalent technical experience 2+ years of experience in end-user IT support, preferably within a Microsoft 365 environment Strong understanding of Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint Experience supporting migrations or software rollouts (Google to M365 a plus) Familiarity with user provisioning, MFA, permissions, and SSO tools (Okta experience a plus) Proficient with helpdesk or ticketing systems (e.g., Zendesk, ServiceNow) Excellent communication skills with the ability to explain technical concepts to non-technical users Strong documentation, organization, and problem-solving skillsEmpathetic, patient, and customer-service oriented approach
Preferred Qualifications:
M365 Fundamentals Certification (MS-900) or similar credential Experience supporting remote desktop tools and hybrid environments
Fulltime, Remote $28-$32/hr #J-18808-Ljbffr